_id	Ref No	RP	Scheme	Tenure	Type	Bed	Residents	DHC	Transfer	H2BSW	Other	If you answered Other	How did you apply -  tell us more	Enough Info?	Useful Info?	RP Service	Rp Service Comments	Well Designed	Storage Space	Struggle to store?	Layout	Kitchen Style	Prefered Kitchen	Noise?	What Noise?	Shared Areas	Shared Area comments	Like Most?	Like least?	Financial Support?	Finance Support?	Affordable?	Affordable Comment?	Energy Bills	Energy	Car?	Parking?	ViParking?	Parking comments	No. Cars	Safe Home?	TUM Safe Home	Safe Outside?	TUM Safe Out	Home Attractive?	Home Attractiveness comment	Street Attractive?	Street Attractiveness comment	Shops	Schools	Parks	Community	Health	Public Transport	1	2	3	4	5	6	7	8	9	10	11	12	Disability	Have adaptions been made	Happy with Adaptions	Adaptations	Overall satisfaction	Comments	Age	Gender
1	245	Westward	273 Tavistock	Rented	House	3	No answer	Good	""	""	""	""	Need a larger property	Yes	""	Good	""	No	Satisfied	""	Dissatisfied	Separate Kitchen	Kitchen / Diner	Yes	Noise from the main road (Tavistock Road)	Yes	""	The storage space and the location	The size of the kitchen and bedroom	No	""	No	£633 PCM is expensive for a social house.	Cheaper	Because of solar panels.	Yes	Yes	Yes	""	2	Yes	""	Yes	""	Yes	""	Yes	""	Good	Good	Good	Good	Very Good	Good	Size of home	Appearance of scheme / home	Facilities in home	Layout of home	Amount of storage space	Feeling safe	Sound insulation	Defect / repair service	Local area	front / back gardens	Layout of estate	Other	No	""	""	""	Dissatisfied	The kitchen size is the main issue in the house. It is a bit narrow and the space can only just fit two people. I would recommend a kitchen diner for future accommodation.	26-50	Female
2	249	Westward	273 Tavistock	Shared Ownership	House	2	No answer	""	""	""	Very Good	Westward Housing	To become a home owner	No	It would have been useful to see plans and have room sizes	Good	""	Yes	Satisfied	""	Satisfied	""	""	No	""	Yes	""	The size	Nothing	No	""	No	""	No difference	""	Yes	Yes	No	""	1	Yes	""	Yes	""	Yes	""	Yes	Although someone has dumped a wardrobe and carpet in our bay.	Good	Good	Good	Good	Good	Good	Appearance of scheme / home	Feeling safe	Size of home	Sound insulation	Local area	Layout of estate	Amount of storage space	front / back gardens	Layout of home	Facilities in home	Defect / repair service	Other	No	""	""	""	Satisfied	""	26-50	Male
3	251	Westward	273 Tavistock	Shared Ownership	House	2	1	""	""	""	OK	""	Asked to leave by family or friends	No	More in-depth information on shared ownership. Information on design and construction of home (My home is designed as a 'home for life' which I have subsequently discovered)	OK	Issues with the property are reported to the Housing Association who inform the builder but one one checks the work is satisfactorily completed from the Housing Association.	Yes	Satisfied	""	Satisfied	Separate Kitchen	Seperate Kitchen	No	Not often, but traffic noise is an issue.	Yes	""	Good sound insulation and quiet neighbours. Good size for my needs and good location.	Frustrated with the finish of the property and the easily avoidable snags.	No	""	Yes	Only affordable through Shared Ownership scheme.	Cheaper	Solar panels, better insulation and efficient appliances / boiler	Yes	Yes	No	Some households require more than one parking space which restricts the use of free visitor spaces.	1	Yes	""	Yes	""	Yes	""	Yes	""	Good	N/A	OK	Good	OK	Good	Feeling safe	Sound insulation	Facilities in home	Defect / repair service	front / back gardens	Appearance of scheme / home	Layout of home	Size of home	Amount of storage space	Layout of estate	Local area	Other	No	""	""	""	Neutral	""	26-50	Male
4	254	Westward	273 Tavistock	Shared Ownership	House	3	No answer	""	""	Good	""	""	Other	Yes	""	Good	""	Yes	Dissatisfied	Christmas decorations / suit cases etc.	Satisfied	Separate Kitchen	Kitchen / Diner	No	""	Yes	""	The location and Size	A bigger garden would be nice	No	""	Yes	""	More expensive	Larger property than I had before.	Yes	Yes	No	""	2	Yes	""	Yes	""	Yes	""	Yes	""	Good	Good	OK	Good	Very Good	Very Good	Feeling safe	Size of home	front / back gardens	Facilities in home	Layout of home	Appearance of scheme / home	Amount of storage space	Local area	Layout of estate	Defect / repair service	Sound insulation	Other	No	""	""	""	Satisfied	""	26-50	Female
5	255	Westward	273 Tavistock	Shared Ownership	House	3	No answer	""	""	Good	""	""	Need a larger property	Yes	""	Good	""	Yes	Satisfied	The kitchen is a bit on the small size. As is that bathroom.	Satisfied	Separate Kitchen	""	No	""	Yes	""	Allocated parking directly outside, very quiet, seems to be energy efficient.	Kitchen and bathroom sizes.	No	""	Yes	""	No difference	""	Yes	Yes	No	Homeowners with allocated parking tend not to use them and park on the pavement directly outside of their doors.	2	Yes	""	Yes	""	Yes	Although not 100% sure on the blue and purple cladding.	Yes	""	Very Good	Good	Good	Very Good	Good	Very Good	""	""	""	""	""	""	""	""	""	""	""	""	No	""	""	""	Satisfied	""	26-50	Male
6	100	Aster	Astor Centre	Rented	Flat	2	No answer	Very Good	""	""	""	""	Asked to leave by family or friends	Yes	""	Very Good	""	Yes	Very satisfied	""	Very satisfied	Kitchen Diner	""	No	""	Yes	""	The best thing about my home is the beautiful view. I also love that I have a lot of space.	I least like the storage downstairs for the bins.	Yes	Housing benefit	No	""	Much more expensive	I have another child now so I tend to be doing a lot more washing!	Yes	Yes	Yes	""	1	Yes	""	Yes	""	Yes	""	Yes	""	Very Good	Very Good	Very Good	Good	Very Good	Very Good	Feeling safe	Size of home	Facilities in home	Amount of storage space	Defect / repair service	Appearance of scheme / home	Layout of home	Local area	Sound insulation	Layout of estate	front / back gardens	Other	No	""	""	""	Very Satisfied	My flat is a new build and I am so happy with it. It has so much space for me and my 2 children. It looks modern, fresh and the view is amazing. The first time I saw my flat after it was built, I cried with happiness to think how lucky me and my children are. I am very grateful.	19-25	Female
7	104	Aster	Astor Centre	Rented	Flat	1	1	Very Good	""	""	""	""	Downsizing to smaller property	Yes	""	Very Good	""	Yes	Dissatisfied	Laundry items: Ironing board, mop/bucket, clothes airier etc.	Satisfied	Kitchen Diner	Seperate Kitchen	No	""	Yes	""	Privacy the view and the security	Small living area	No	""	Yes	""	No difference	Difficult to assess until I have lived here longer.	Yes	Yes	Yes	""	1	Yes	""	Yes	""	Yes	""	Yes	""	Poor	N/A	Very Good	OK	Good	Good	Local area	Facilities in home	Defect / repair service	Sound insulation	Layout of estate	Layout of home	Feeling safe	Appearance of scheme / home	Amount of storage space	Size of home	front / back gardens	Other	No	""	""	""	Very Satisfied	""	51-65	Female
8	3	Tamar	Cromwell Road	Rented	House	3	3	Very Good	""	""	""	""	Downsizing to smaller property	Yes	""	Very Good	""	Yes	Satisfied	""	Very satisfied	Kitchen Diner	Kitchen / Diner	Yes	Doors being slammed shut. Taxi's waiting out the front and back with engines running late at night. Waiting for calls, not people to come out.	Yes	""	The large kitchen / diner	No opening windows in kitchen / diner, just French doors.	No	""	Yes	""	Much cheaper	Solar panels on roof and water on meter.	No	Yes	No	One parking space at back of house and working garage just down from us. Parking at the front is nigh impossible due to most houses in street turned into flats.		Yes	""	Yes	It is fine during the day but at night there always seems to be men just hanging around	Yes	""	No	But a lot of the housing are being renovated before they are turned into flats.	Very Good	Very Good	Very Good	Very Good	Very Good	Very Good	Layout of home	Facilities in home	Defect / repair service	Size of home	Sound insulation	Feeling safe	Amount of storage space	front / back gardens	Appearance of scheme / home	Local area	Layout of estate	Other	Yes	Not yet needed	""	""	Very Satisfied	""	51-65	Female
9	292	Affinity Sutton	Dawson Close Site	Rented	""		No answer	Very Good	""	""	""	""	Downsizing to smaller property	Yes	""	Very Good	""	Yes	Dissatisfied	Clothing, bedding, personal affects	Satisfied	""	""	Yes	We can hear others talking, their TVs and people coming and going.	Yes	""	The layout.	The Intercom - Service has no privacy button so if you are ill, people can still buzz you and the main entrance dock doesn't have electricity currently you have to use a key and door's are very heavy.	No	""	Yes	""	Cheaper	Solar panels and the flat is built to be more energy efficient.	Yes	Yes	Yes	There should be marked out parking for residents and visitors.	2	Yes	""	Yes	Yes, it's very well lit.	Yes	""	Yes	""	Very Good	Very Good	Good	Good	Very Good	OK	Feeling safe	Size of home	Facilities in home	Layout of home	Local area	Layout of estate	Defect / repair service	Appearance of scheme / home	Amount of storage space	Sound insulation	Other	""	Yes	None have been made but my husband had a wet room in our last house and needs one now	""	""	Very Satisfied	The apartment block needs easy entry for the main door as we have to use a key and seeing my husband has hand and leg problems he finds it very difficult. And like I said above, he needs a wet room. When we viewed the property looking at the bath it looked normal but the level of the bath to the floor is very high and very hard for my husband to get in and out for a shower this means he cannot keep his self clean as I need to be home to shower him.	51-65	Female
10	293	Affinity Sutton	Dawson Close Site	Rented	Flat	1	No answer	Very Good	""	""	""	""	Downsizing to smaller property	Yes	""	Very Good	""	Yes	Very satisfied	""	Very satisfied	""	""	No	""	Yes	""	""	""	Yes	Housing benefit	Yes	""	""	""	No	""	""	""		Yes	""	Yes	""	Yes	""	Yes	""	Very Good	N/A	N/A	N/A	Very Good	Very Good	""	""	""	""	""	""	""	""	""	""	""	""	Yes	""	""	""	Very Satisfied	""	""	""
11	295	Affinity Sutton	Dawson Close Site	Rented	Flat	1	No answer	Very Good	""	""	""	""	Downsizing to smaller property	Yes	""	Very Good	""	Yes	Satisfied	""	Very satisfied	Kitchen Diner	""	No	""	Yes	""	Warm and very quiet	""	No	""	Yes	""	Cheaper	Solar panels	No	""	Yes	""		Yes	""	Yes	""	Yes	""	Yes	""	Good	N/A	N/A	Good	Good	Good	Facilities in home	Sound insulation	Layout of home	Feeling safe	Size of home	Appearance of scheme / home	Amount of storage space	Local area	Layout of estate	front / back gardens	Defect / repair service	Other	No	""	""	""	Very Satisfied	""	76 or over	Male
12	306	Affinity Sutton	Dawson Close Site	Rented	Flat	1	1	Very Good	""	""	""	""	Previous property unsuitable due to ill health / disability	Yes	""	Very Good	""	Yes	Dissatisfied	Not enough storage space	Very satisfied	Kitchen Diner	Kitchen / Diner	Yes	The neighbours at No. 21 - The police are there frequently.	Yes	""	Convenience of layout	Noisy neighbours and car parking issues.	Yes	Housing benefit	Yes	""	Cheaper	Smaller property	Yes	No	No	People from other households in other blocks constantly use our car parking spaces	1	Yes	Feel safe as majority of neighbours look out for each other - Just concerned with tenants at No. 21	Yes	Very quiet and small estate	Yes	""	Yes	""	OK	OK	OK	OK	Poor	OK	""	""	""	""	""	""	""	""	""	""	""	""	Yes	Awaiting decision on bathroom adaptations for shower room (remove bath)	""	To be decided	Very Satisfied	""	51-65	Female
13	307	Affinity Sutton	Dawson Close Site	Rented	Flat	1	1	Very Good	""	""	""	""	Previous property unsuitable due to ill health / disability	Yes	""	Very Good	They were very helpful and supportive and still are.	Yes	Very satisfied	""	Very satisfied	Kitchen Diner	Seperate Kitchen	Yes	Noisy neighbours. Have the police over every other day.	Yes	""	I moved from a bedsit to this new flat. It's helped me cope with my anxiety and confidence issues, managing my bills	Nothing about the house, just the noisy neighbour.	Yes	Hosuing benefit	Yes	The rent is good and my benefits cover it.	More expensive	because I use it to live, all bills included.	No	Yes	Yes	""		Yes	I didn't at the start but since I moved in my anxiety has decreased.	Yes	""	Yes	My sister came down from Scotland to visit, she thought I'd won the lottery.	Yes	""	Good	Good	OK	OK	Good	Very Good	""	""	""	""	""	""	""	""	""	""	""	""	Yes	none needed	""	""	Very Satisfied	I moved from a bedsit to this new flat. When I first viewed the flat I was in a state of disbelief that I was being offered this flat because of the quality of the rebuild is brilliant. I've been here since January 2015 and my confidence and anxiety has gone down a lot because of having my own place, plus it helps me to keep control of money which I thought I would never be able to cope with. It's been ne of the biggest achievements of my life - I've come from being an alcoholic in a bedsit to this amazing flat, getting diplomas in woodwork and painting and decorating. It has changed my life!	26-50	Male
14	308	Affinity Sutton	Dawson Close Site	Rented	Flat	1	1	Good	""	""	""	""	Downsizing to smaller property	Yes	""	Good	""	Yes	Neither	""	Satisfied	Kitchen Diner	""	No	""	Yes	""	""	""	Yes	Housing benefit	Yes	""	No difference	""	No	Yes	Yes	""		Yes	""	Yes	""	Yes	""	Yes	""	Good	Good	OK	Good	Good	Good	Facilities in home	Sound insulation	Amount of storage space	Defect / repair service	Layout of home	Feeling safe	Size of home	Appearance of scheme / home	front / back gardens	Layout of estate	Local area	Other	No	""	""	""	Satisfied	""	26-50	Female
15	310	Affinity Sutton	Dawson Close Site	Rented	Flat	1	1	""	Very Good	""	""	""	Downsizing to smaller property	Yes	""	Very Good	""	Yes	Very satisfied	""	Very satisfied	Kitchen Diner	Kitchen / Diner	No	""	Yes	""	It is modern and in a quiet area	N/A	No	""	Yes	""	Cheaper	""	No	""	""	""		Yes	""	Yes	""	Yes	""	Yes	""	Very Good	Very Good	Very Good	Very Good	Very Good	Very Good	Local area	Appearance of scheme / home	Size of home	Layout of estate	front / back gardens	Layout of home	Facilities in home	Defect / repair service	Feeling safe	Amount of storage space	Sound insulation	Other	No	""	""	""	Very Satisfied	""	51-65	Female
16	313	Affinity Sutton	Dawson Close Site	Rented	House	3	No answer	Good	""	""	""	""	Need a larger property	Yes	""	OK	Long response times. Jobs signed off but not finished.	Yes	Very dissatisfied	Rooms are tiny and there is next to nothing in the way of storage.	Satisfied	Kitchen Diner	Kitchen / Diner	Yes	You can hear everything from outside.	Yes	""	The kitchen / diner	Small living room and tiny bedrooms as well as having no loft.	No	""	No	Cheaper compared to privately rented but still wouldn't consider this affordable.	Cheaper	""	Yes	Yes	No	The spaces are not numbered and it's sometimes difficult to get a space.	1	Yes	""	No	There is some concern about a particular neighbour...	Yes	""	Yes	""	""	""	""	""	""	""	Size of home	Defect / repair service	Sound insulation	Feeling safe	front / back gardens	Appearance of scheme / home	Amount of storage space	Layout of home	Facilities in home	Layout of estate	Local area	Other	No	""	""	""	Neutral	The walls are cracked already. The floor has been lifted and the back garden has holes by the wall in the ground and visible foundations.	26-50	Female
17	317	Affinity Sutton	Dawson Close Site	Rented	Flat	2	2	Good	""	""	""	Good support provided throughout 'Homeless' situation. However would benefit from more financial / procedural information initially.	Asked to leave by family or friends	Yes	""	Good	Repairs have been delayed, however I do not believe this to be directly at fault of the landlord due to the property being new.	Yes	Satisfied	Design of property is good however child's room is right next to the entrance which can be noisy and the window (which can be opened from the outside) is right on the pathway outside.	Satisfied	Separate Kitchen	Kitchen / Diner	Yes	Noise from main entrance and from tenant upstairs	Yes	""	I am very grateful for the fact that I am ground floor and I have a garden and shed for my little girl to have outside space.	Daughters room right next to communal entrance (window opens out on to pathway) ideally patio door to have opened out to the rear for more privacy. However the property is still lovely.	Yes	Housing benefit	Yes	""	Cheaper	Very good insulation in property however very hot in the summer but adequate in winter.	Yes	Yes	No	""	1	Yes	However various visitors to other tenant who appear intimidating (Drug users?) Therefor feel a little unsafe at times.	Yes	Other than as stated above	Yes	""	Yes	""	Very Good	Good	OK	OK	Good	Good	Feeling safe	Layout of home	Size of home	Sound insulation	front / back gardens	Amount of storage space	Defect / repair service	Local area	Facilities in home	Appearance of scheme / home	Layout of estate	Other	No	""	""	""	Satisfied	""	26-50	Female
18	270	Westward	Hellermans	Rented	House	4	4	Very Good	""	""	""	Everyone was very helpful.	Need a larger property	Yes	""	Good	""	Yes	Satisfied	""	Very satisfied	""	""	No	""	Yes	But due to an older gent kids tend to play outside not on the communual grass area.1	It's not hard to heat the home	Light switch on outside of the bathroom and the lock all broke within the first few months.	Yes	Housing benefit	Yes	So So. But as it's meant to be affordable I thought that the rent given in the first instance would have remained for at least the first few years before any increase.	No difference	""	No	Yes	Yes	""		Yes	""	Yes	""	Yes	""	Yes	""	Very Good	Very Good	Very Good	Good	Good	Very Good	Feeling safe	Sound insulation	Local area	Facilities in home	Defect / repair service	Layout of home	front / back gardens	Amount of storage space	Size of home	Layout of estate	Appearance of scheme / home	Other	No	""	""	""	Very Satisfied	""	26-50	Female
19	271	Westward	Hellermans	Shared Ownership	""		2	""	""	Good	""	""	To become a home owner	Yes	""	Good	""	Yes	Satisfied	""	Satisfied	Separate Kitchen	Kitchen / Diner	No	""	Yes	""	The garden and the fact that we are now home owners.	The kitchen is too small.	No	""	Yes	""	No difference	""	Yes	Yes	Yes	Although some of the people who own their houses outright use the visitor spaces to save their own spaces for their family and friends who visit.	1	Yes	""	Yes	""	Yes	""	Yes	""	OK	OK	Good	Good	Good	Very Good	Local area	front / back gardens	Feeling safe	Size of home	Sound insulation	Amount of storage space	Layout of home	Facilities in home	Defect / repair service	Appearance of scheme / home	Layout of estate	Other	No	""	""	""	Satisfied	""	26-50	Female
20	136	Spectrum	Hooe Lake	Rented	House	2	2	""	""	""	""	Mutual exchange	Other	Yes	""	Very Good	""	Yes	Very dissatisfied	""	Very satisfied	Kitchen Diner	Kitchen / Diner	Yes	The house is not very soundproof - Can often hear the neighbours through the walls	Yes	""	The area, having our own drive and the open plan style	Nothing	No	""	Yes	""	More expensive	""	Yes	Yes	Yes	""	1	Yes	""	Yes	""	Yes	""	Yes	""	Very Good	Very Good	Very Good	Very Good	Very Good	Very Good	Layout of home	Feeling safe	Local area	Amount of storage space	Size of home	Appearance of scheme / home	Layout of estate	front / back gardens	Facilities in home	Sound insulation	Defect / repair service	Other	No	""	""	""	Very Satisfied	""	26-50	Female
21	140	Spectrum	Hooe Lake	Shared Ownership	House	3	No answer	""	""	""	Very Good	Spectrum	To become a home owner	Yes	""	Very Good	""	Yes	Satisfied	""	Satisfied	Kitchen Diner	Kitchen / Diner	No	""	Yes	""	Everything	Nothing as yet	No	""	Yes	""	Cheaper	Better insulation	Yes	Yes	Yes	""	2	Yes	""	Yes	""	Yes	""	Yes	""	Good	Very Good	Very Good	Very Good	Very Good	Very Good	Feeling safe	Layout of home	Size of home	Amount of storage space	Facilities in home	Local area	Appearance of scheme / home	Sound insulation	Layout of estate	front / back gardens	Defect / repair service	Other	No	""	Yes	N/A	Very Satisfied	""	26-50	Male
22	141	Spectrum	Hooe Lake	Shared Ownership	House		3	Very Good	""	""	""	""	To become a home owner	Yes	""	Good	""	Yes	Very satisfied	""	Satisfied	Kitchen Diner	Seperate Kitchen	No	""	Yes	""	I have a large garden for my two children and I have very little to no maintenance on the property	If I had to find something I didn't like about the property it would be that the garden is on a very small gradient and gets waterlogged in the rain.	No	""	Yes	""	No difference	I was previously living with parents and so don't have anything to compare to. I am also now on pre-pay meters so only use what I can afford.	Yes	Yes	Yes	""	1	Yes	""	Yes	""	Yes	""	No	It did and the majority of it still does, however there are a few houses which seem to be badly maintained by the tenants on the entrance to the site.	Good	Very Good	Good	Good	Good	Very Good	Local area	front / back gardens	Feeling safe	Amount of storage space	Layout of home	Facilities in home	Layout of estate	Appearance of scheme / home	Size of home	Defect / repair service	Sound insulation	Other	No	""	""	""	Satisfied	Overall I am very satisfied with my new home. I have an on-going problem with two damp areas however, which I am having looked into.	26-50	Female
23	157	DCH	Ker Street Ph4	Rented	House	3	4	OK	""	""	""	""	Need a larger property	Yes	""	Very Poor	""	No	Satisfied	""	Satisfied	Separate Kitchen	Open Plan Style	Yes	The wind noise from poor positioning of window.	Yes	""	The space	Poorly designed windows and our hallway is really cold. We had workmen in to repair but it is still cold	No	""	No	""	Much more expensive	As the house is so cold because of the cold hallway and poorly designed windows we have to have the heating on more.	Yes	Yes	No	""	1	Yes	""	Yes	""	No	The paintwork is starting to look horrible as it is starting to stain.	No	Bins go everywhere. Owners need to store them in their gardens.	Very Good	Very Good	Very Good	Very Good	Very Good	Very Good	Local area	Layout of estate	front / back gardens	Layout of home	Feeling safe	Amount of storage space	Size of home	Sound insulation	Appearance of scheme / home	Facilities in home	Defect / repair service	Other	No	""	""	""	Dissatisfied	The response from DCH is not very good as I have to keep ringing them up to see about our defects situation.	26-50	Male
24	158	DCH	Ker Street Ph4	Rented	House	2	3	Very Good	""	""	""	""	""	Yes	""	OK	Repairs take months before they are even assessed, let alone actually completed.	Yes	Neither	Storage space isn't too bad although it could be better!	Very satisfied	Kitchen Diner	""	Yes	Lynher house - Youthes and dogs + Boxing club at night.	No	Boxing club use our on street parking which caused problems for residents. Someone even drove into the side of my house trying to get out of the car park because of all the extra parked cars.	It modern and open plan downstairs with a downstairs WC too.	The structure - Walls are plaster board and don't hold the weight of a child's safety gate.	Yes	Housing benefit	Yes	""	More expensive	Our gas bill is more expensive and the windows are quite draughty	Yes	No	No	Designated parking bays or a residents permit only are what's required here.	1	Yes	""	Yes	""	Yes	""	Yes	""	Good	Very Good	Very Good	Good	Good	Very Good	Local area	Facilities in home	Defect / repair service	Feeling safe	Layout of home	Layout of estate	Sound insulation	Size of home	Amount of storage space	Appearance of scheme / home	front / back gardens	Other	Yes	""	""	""	Neutral	""	19-25	Female
25	145	DCH	Ker Street Ph4	Shared Ownership	House	2	3	OK	""	""	 	They were hard to contact. Also, there was a mistake on the offer we were held to ransom at the last hurdle	To become a home owner	Yes	""	OK	They're still very hard to contact, phones not answered etc.	No	Dissatisfied	A pram / buggy or anything large. The cupboard door could have made better use of space. It's now useless.	Satisfied	Kitchen Diner	Kitchen / Diner	Yes	The dog next door.	No	Car park is often blocked by cars. Next doors house has been damaged due to this.	It's ours, it's warm and we have good neighbours	Parking - people blocking access to car parking space I have paid for.	No	""	Yes	""	Cheaper	Good insulation and zone controlled heating.	Yes	Yes	No	Lines - No parking by access to private car park - This is a very upsetting issue: being pregnant I get very stressed about not being about to get car to hospital due to people blocking the car park.	1	Yes	""	Yes	""	No	We've been here less than 18 months and the white paint on our house has gone green.	No	No street signs and ALL houses now have green mould on paintwork.	Very Good	Very Good	Very Good	Very Good	Very Good	Very Good	Feeling safe	Local area	Facilities in home	Layout of home	Amount of storage space	Size of home	Sound insulation	front / back gardens	Appearance of scheme / home	Layout of estate	Defect / repair service	Other	No	""	""	""	Satisfied	""	26-50	Female
26	146	DCH	Ker Street Ph4	Shared Ownership	House	2	2	""	""	Good	""	""	To become a home owner	Yes	""	OK	Poor helpdesk - when reporting issues. Also PCC road signage is poor and keeps getting damaged, then parcels don't get delivered as curriers can't find the house.	Yes	Dissatisfied	Coats, clothes - Bedroom is far too small. No room for curtain poles	Satisfied	Kitchen Diner	Seperate Kitchen	Yes	Residents of adjacent PCH tower block / boxing club	No	Communal rear path to garden - repeated damage to lock on gate - Either unsecure or can't open it = struggle putting bins out.	Clean, well equip kitchen, large garden, location - near city.	Corners cut in construction - outside tap located on front of property which suffers from damage and it's hard to use.	No	""	Yes	""	Cheaper	""	Yes	Yes	No	""	2	No	Disturbances occur frequently occur outside.	No	Disturbances occur frequently occur outside.	No	""	No	""	Good	Good	Good	Good	Good	Good	""	""	""	""	""	""	""	""	""	""	""	""	No	""	""	""	Satisfied	""	26-50	Female
27	148	DCH	Ker Street Ph4	Shared Ownership	House	3	3	""	""	Very Good	""	Registered with Help to Buy SW, purchased via DCH	Other	Yes	""	Very Good	""	Yes	Very dissatisfied	Christmas decorations and other various items	Very satisfied	Kitchen Diner	Kitchen / Diner	Yes	Drunken people shouting and fighting in the street. A particular neighbour shouting in the street, too.	Yes	""	It's energy efficiency.	Lack of storage space.	No	""	Yes	""	Much cheaper	Better insulation	No	""	""	""		Yes	""	Yes	Yes, although this varies due to the disturbances previously described.	Yes	""	No	The amount of bins left out. People leave rubbish bags out and seagulls get in and spill contents onto the street.	Good	Good	OK	Good	Very Good	Very Good	Feeling safe	Local area	Appearance of scheme / home	Amount of storage space	Size of home	Sound insulation	Layout of estate	front / back gardens	Layout of home	Facilities in home	Defect / repair service	Other	No	""	""	""	Very Satisfied	Do not like the amount of rubbish left in the street or dog fouling at our front door. Bin men do not lift black bags so seagulls get in bags and spill contents. People leaving rubbish bags and other items in top half of the street, which bin men do not lift. This is not beneficial to the street appearance or hygiene. This is supposed to be a new development, which could become a 'Slum' very quickly.	51-65	Male
28	149	DCH	Ker Street Ph4	Shared Ownership	""		1	""	""	Good	""	""	To become a home owner	Yes	""	Good	""	Yes	Satisfied	""	Very satisfied	Kitchen Diner	Open Plan Style	Yes	Anti-social behaviour by youths and adults after dark	Yes	""	It's versatility and proximity to work and town	Anti-social behaviour outside in the Devonport area.	No	""	Yes	""	Cheaper	Efficient design of property	Yes	Yes	Yes	""	1	Yes	Yes, however as I am in the forces and away for long periods of time, I worry about break-ins whilst away.	Yes	Yes however I do not allow my children to wonder after dark due to anti-social elements.	Yes	""	No	Some of the residents leave rubbish outside of bins (fly tipping) and let dogs foul without clearing it up.	Very Good	Very Good	Very Good	Very Good	Very Good	Very Good	Feeling safe	Local area	Sound insulation	Size of home	Amount of storage space	Appearance of scheme / home	Layout of estate	front / back gardens	Layout of home	Facilities in home	Defect / repair service	Other	No	""	""	""	Satisfied	""	26-50	Male
29	153	DCH	Ker Street Ph4	Rented	House	3	4	Very Good	""	""	""	Mellisa Munt was very helpful but I was not treated as well as I would have hoped at the Council Office.	Other	Yes	""	Good	Could be more consistent with phone calls made to them in terms of communication.	Yes	Very satisfied	Lots of storage indeed!	Very satisfied	Separate Kitchen	Seperate Kitchen	Yes	The neighbourhood can be very noisy - particularly in the early hours of the morning.	Yes	""	Everything: The design, the space, the enclosed garden and the garage.	The moss growing on the outside walls.	Yes	Housing benefit	Yes	I am a single mum, a student and I work part time and the rent is not bad at all!	Much cheaper	The solar panels are helpful!	Yes	Yes	No	I have a garage but other people are inconsiderate when visiting - I often cannot access my garage.	1	Yes	""	No	It can be loud and violent at times :(	Yes	""	No	Something needs to be done about the parking situation.	Good	Very Good	Very Good	Good	OK	OK	""	""	""	""	""	""	""	""	""	""	""	""	No	""	""	""	Very Satisfied	I'm still very excited and happy about my new home even one year on! Although the paint is difficult to maintain. It rubs off when wiped or if anyone or anything rubs against it. Parking is also always an issue for people accessing the road. The often park directly in front of my garage so I can't access it.	26-50	Female
30	154	DCH	Ker Street Ph4	Rented	House	3	No answer	Good	""	""	""	""	Need a larger property	Yes	""	Very Good	""	Yes	Dissatisfied	The garage is great for storage however storage for every day items in the house is not good.	Satisfied	Separate Kitchen	Kitchen / Diner	No	""	Yes	""	The en-suite! The double doors out to the garden and the garage.	Not enough space for dining area.	Yes	Housing benefit	Yes	""	No difference	""	Yes	Yes	No	""	1	Yes	""	No	I haven't had any trouble but a lot of the old estate still exists and that makes me feel uneasy.	Yes	Although I have noticed that the paint is very worn on some houses across the road.	Yes	Apart from those tower blocks.	Very Good	Very Good	Very Good	Very Good	Very Good	Very Good	""	""	""	""	""	""	""	""	""	""	""	""	Yes	N/A	""	""	Satisfied	""	26-50	Female
31	159	DCH	Millbay 1A	Rented	Maisonette	2	No answer	OK	""	""	""	""	Need a larger property	Yes	""	Very Good	""	Yes	Satisfied	""	Satisfied	Separate Kitchen	Seperate Kitchen	No	""	Yes	""	The extra bedroom and the downstairs toilet found to be useful	Could improve the size of radiator in the sitting room (not adequate during winter)	No	""	Yes	""	No difference	""	Yes	Yes	No	""	1	Yes	""	Yes	""	Yes	""	Yes	""	Very Good	Good	Very Good	Good	Very Good	Very Good	Feeling safe	Size of home	Amount of storage space	Facilities in home	Layout of home	Sound insulation	Appearance of scheme / home	Defect / repair service	Layout of estate	Local area	front / back gardens	Other	No	""	Yes	""	Very Satisfied	""	26-50	Male
32	165	DCH	Millbay 1A	Shared Ownership	Flat	2	1	""	""	OK	""	""	Previous property unsuitable due to ill health / disability	Yes	""	Good	""	No	Very satisfied	""	Very satisfied	Kitchen Diner	Seperate Kitchen	Yes	The elctronic voice from the lift can be heard throughout my flat and noise from the rear door of flats can be heard below my bedroom.	Yes	""	The location and the view. I also like the built in appliances.	The bathroom is cold - (the electric towel rail heater is insufficient and expensive to use). The aluminium window sills outside make a terrible racket when it rains.	Yes	Housing Benefit	Yes	""	No difference	""	No	Yes	No	No visitor parking at all		Yes	""	Yes	""	Yes	""	Yes	""	Very Good	N/A	N/A	N/A	Good	Good	""	""	""	""	""	""	""	""	""	""	""	""	Prefer not to say	""	""	""	Neutral	""	26-50	Male
33	168	DCH	Millbay 1A	Rented	Flat	1	No answer	Very Good	""	""	""	""	Downsizing to smaller property	Yes	""	Very Good	""	Yes	Very satisfied	""	Very satisfied	""	Open Plan Style	No	""	Yes	""	""	""	Yes	Housing benefit	Yes	""	Cheaper	""	No	Yes	No	""		Yes	""	Yes	""	Yes	""	Yes	""	Very Good	Very Good	Very Good	Very Good	Very Good	Very Good	""	""	""	""	""	""	""	""	""	""	""	""	No	""	Yes	""	Very Satisfied	""	51-65	Male
34	285	PCH	NP 1b School Site	Rented	House	2	2	Very Good	""	""	""	""	Eviction or repossession	Yes	""	Very Good	""	Yes	Very satisfied	""	Very satisfied	Kitchen Diner	""	No	""	Yes	""	My kitchen	Lounge a bit too small but not really complaining, just being picky.	Yes	Housing benefit	No	""	No difference	""	No	Yes	Yes	""		Yes	""	Yes	""	Yes	""	Yes	""	Very Good	Very Good	Very Good	Very Good	Very Good	Very Good	Feeling safe	Sound insulation	Appearance of scheme / home	Local area	Layout of home	Amount of storage space	Size of home	Facilities in home	front / back gardens	Layout of estate	Defect / repair service	Other	No	""	""	""	Very Satisfied	Nothing really. I'm very lucky to have been offered this lovely house with my son. Really enjoy living here. Thank you very much Plymouth Community Homes!	26-50	Female
35	286	PCH	NP 1b School Site	Rented	House	2	3	Very Good	""	""	""	""	Other	Yes	""	Very Good	""	Yes	Very satisfied	""	Very satisfied	Kitchen Diner	Kitchen / Diner	Yes	Main Road (to be expected)	Yes	""	The location, good neighbours, the space and the fact that it's a new home.	We wish the lounge was a little larger.	No	""	Yes	""	No difference	""	Yes	Yes	Yes	""	1	Yes	""	Yes	""	Yes	""	No	There's an abandoned white van (Ire N: Plate) Lots of litter and un-swept leaves	Very Good	Very Good	Good	Very Good	Very Good	Very Good	""	""	""	""	""	""	""	""	""	""	""	""	No	""	""	""	Satisfied	""	26-50	Female
36	20	PCH	NP 2.1a	Rented	House	2	2	""	Good	""	""	Decanted	Relocation due to development or regeneration; Downsizing to smaller property	Yes	""	OK	""	Yes	Very satisfied	""	Very satisfied	Kitchen Diner	Seperate Kitchen	No	""	Yes	""	""	""	No	""	Yes	""	Cheaper	""	Yes	Yes	No	""	1	Yes	""	Yes	""	Yes	""	Yes	""	Very Good	Very Good	Very Good	Very Good	Very Good	Very Good	Facilities in home	Layout of home	Defect / repair service	front / back gardens	Amount of storage space	Feeling safe	Size of home	Sound insulation	Appearance of scheme / home	Layout of estate	Local area	Other	No	""	""	""	Satisfied	""	51-65	Female
37	22	PCH	NP 2.1a	Rented	House	2	1	Good	""	""	""	""	Downsizing to smaller property	Yes	""	Very Good	""	Yes	Satisfied	""	Satisfied	Kitchen Diner	Kitchen / Diner	No	""	Yes	""	The high energy efficiency	""	No	""	Yes	""	Much cheaper	""	Yes	Yes	Yes	""	1	Yes	""	Yes	The area feels much safer since it's been redeveloped	Yes	""	Yes	""	Very Good	Very Good	Good	Very Good	Good	Good	Appearance of scheme / home	Feeling safe	Facilities in home	Amount of storage space	Layout of estate	Local area	front / back gardens	Sound insulation	Size of home	Layout of home	Defect / repair service	Other	No	""	""	""	Very Satisfied	""	26-50	Male
38	30	PCH	NP 2.1a	Rented	Flat	1	1	Good	""	""	""	""	To move to independent accommodation	Yes	""	Good	""	Yes	Neither	""	Satisfied	""	Open Plan Style	No	""	Yes	""	Being open plan	Nothing	Yes	Housing benefit	Yes	""	No difference	""	No	Yes	Yes	""		Yes	""	Yes	""	Yes	""	Yes	""	Very Good	Good	Good	Very Good	Very Good	Very Good	Local area	Facilities in home	Feeling safe	Size of home	Sound insulation	Appearance of scheme / home	Amount of storage space	Layout of estate	Defect / repair service	Layout of home	front / back gardens	Other	No	""	""	""	Satisfied	""	26-50	Male
39	33	PCH	NP 2.1a	Rented	Flat	1	1	Very Good	""	""	""	Mutual Exchange	Asked to leave by family or friends	Yes	""	OK	""	Yes	""	""	Very satisfied	""	""	No	""	Yes	""	My home is central to bus routes, doctors etc. and is safe and secure.	The damp and the smell downstairs in the entrance	Yes	Housing benefit	Yes	""	No difference	""	No	""	Yes	""		Yes	""	Yes	""	Yes	""	Yes	""	Very Good	N/A	Very Good	Good	Very Good	Very Good	""	""	""	""	""	""	""	""	""	""	""	""	Prefer not to say	""	Yes	""	Very Satisfied	The entrance to the block is wet and damp and black with mould and the ceiling is flaking and the floor is slippy.	26-50	Female
40	34	PCH	NP 2.1a	Rented	Flat	2	No answer	""	Good	""	""	Mutual exchange	Downsizing to smaller property	Yes	""	Good	""	No	Very satisfied	""	Dissatisfied	Separate Kitchen	Seperate Kitchen	Yes	I can often hear my neighbours	Yes	""	The fact that I have no stairs.	It's too dark.	Yes	Housing benefit	No	I find the bedroom tax unaffordable	No difference	""	Yes	Yes	No	""	1	No	The front has an intercom but the back door is always left open.	Yes	""	Yes	""	Yes	""	Very Good	Very Good	Very Good	Very Good	Very Good	Very Good	Feeling safe	Sound insulation	Size of home	Layout of home	Facilities in home	Appearance of scheme / home	Amount of storage space	Defect / repair service	front / back gardens	Local area	Layout of estate	Other	Yes	""	""	""	Neutral	The problems with leaks is a real issue. Water dripping into communal area is dangerous. Electrical supply is right next to the problem area. Carpets are soaked and the walls and ceiling are black. It's a health hazard. People walking into the building via the back door gives the intercom to be a waste of time - ne security or piece of mind.	26-50	Female
41	38	PCH	NP 2.1a	Rented	House	5	No answer	""	Very Good	""	""	""	Need a larger property	Yes	""	Very Good	""	Yes	Very satisfied	""	Satisfied	Separate Kitchen	Open Plan Style	No	""	Yes	""	""	""	Yes	Housing benefit	No	""	More expensive	""	No	Yes	Yes	""		Yes	""	Yes	""	Yes	""	Yes	""	Very Good	OK	Very Good	Very Good	Very Good	Very Good	""	""	""	""	""	""	""	""	""	""	""	""	No	""	Yes	""	Satisfied	""	51-65	Male
42	44	PCH	NP 2.1a	Rented	House	2	3	Good	""	""	""	""	Relocation due to development or regeneration	Yes	""	OK	""	Yes	Dissatisfied	""	Neither	Kitchen Diner	Seperate Kitchen	No	""	Yes	""	It's new.	Would have liked a three bedroom	Yes	Housing benefit	No	Had to give up work to look after partner who has terminal cancer.	Cheaper	Better insulation, solar panels	Yes	""	No	""	2	Yes	""	Yes	""	Yes	""	Yes	""	Good	Good	Good	Good	Good	Good	""	""	""	""	""	""	""	""	""	""	""	""	Yes	A stair lift that I pay for.	No	Should be free	Neutral	""	51-65	Male
43	47	PCH	NP 2.1b	Rented	House	2	3	OK	""	""	""	""	Relocation due to development or regeneration; Downsizing to smaller property	Yes	""	Good	""	Yes	Satisfied	""	Very satisfied	Separate Kitchen	Open Plan Style	Yes	Neighbours across the road and at the back of us are very noisy	Yes	""	The kitchen - it is bigger than the one we had.	""	No	""	Yes	""	Much cheaper	Solar panels	Yes	Yes	Yes	""	1	Yes	""	Yes	""	Yes	""	No	""	Very Good	Very Good	Good	Good	Good	Good	""	""	""	""	""	""	""	""	""	""	""	""	Yes	""	Yes	""	Very Satisfied	""	51-65	Female
44	48	PCH	NP 2.1b	Rented	House	2	No answer	Very Good	""	""	""	""	Relocation due to development or regeneration	Yes	""	Very Good	""	Yes	Very satisfied	""	Very satisfied	Kitchen Diner	Kitchen / Diner	No	""	Yes	""	Well insulated so it's very warm. Nice sized kitchen and nice to have a bathroom upstairs and a toilet downstairs.	Nothing.	Yes	Housing benefit	Yes	""	Much cheaper	""	No	Yes	Yes	""		Yes	""	Yes	""	Yes	""	No	On the new build side the pavements are not finished so drains are sticking out which makes it difficult for cars to pull up on my drive	Very Good	Very Good	Very Good	Very Good	Very Good	Very Good	Feeling safe	Layout of home	Facilities in home	Local area	Defect / repair service	Appearance of scheme / home	Size of home	Sound insulation	Amount of storage space	front / back gardens	Layout of estate	Other	No	""	""	""	Very Satisfied	As I'm in the new build my view looks out to the other side of Grassendale which they have done the houses up but I think the estate would look a lot better if they did something to the front gardens as they look a state. Maybe turn them into driveways like the new builds. Also, the road through Grassendale needs re-surfacing as well. Other than that, all okay!	26-50	Female
45	53	PCH	NP 2.1b	Shared Ownership	House	3	4	""	""	Very Good	""	""	""	No	I feel that the descriptions online are inadequate. I would have liked room dimensions and a full photographic layout as provided by estate agents along with full details.	Good	The person who arranged it for us (Hannah) was exceptional. Service received from others since has been fine.	""	Neither	Larger items, Christmas tree / decorations, books etc.	Neither	Separate Kitchen	Open Plan Style	""	There is a lot of noise from generators somewhere that has a throbbing noise. When these are not on however, it is very quiet.	Yes	""	That it's new. That it's warm. That it's partially mine and will be all mine at some point in the future	The internal decorative finish and the cheap finish in the kitchen.	No	""	Yes	""	No difference	""	Yes	No	No	I would prefer another parking space and for visitor parking to be sign posted as people aren't sure which spaces are for visitors.	2	""	Yes and no - It's North Prospect! It still has a few troublesome residents but I do feel safe 99% of the time.	""	It's North Prospect! and there are quite a few of the old problems that are still with us. But it is generally lovely, same everywhere.	Yes	Except for the external light at the front.	Yes	As it ages, I hope it stays attractive. I've seen no upkeep of the area yet but that doesn't mean it's not happening.	Good	N/A	Good	Very Good	Good	Good	""	""	""	""	""	""	""	""	""	""	""	""	Yes	No adaptions	""	I am happy there is enough space should adaptions be needed in future.	Satisfied	The decorative finish internally is poor and feels hurried and in places totally lacking in care- very slap dash. Little care has been put into the finishing touches which I hope will be put right in the 12 month reporting period. The kitchen appliances are poor and the cooker feels cheap, as does the hob, which to be quite honest, is dangerous. The fan is okay and the light is okay. The light fitting is cheap, the work surface has metal joining bars. Really, really bad and a terrible finish to the surface which spoils the look. I was upset that the market units have carriage lights and far superior kitchens etc. What else is different? It makes me wonder! And it upsets me that I feel like a second class shared owner.	26-50	Female
46	61	PCH	NP 2.1b	Shared Ownership	House	3	3	""	""	""	Good	PCH	Relocation due to development or regeneration	Yes	""	Good	""	Yes	Dissatisfied	Clothes, bedding etc.	Satisfied	Kitchen Diner	Seperate Kitchen	No	""	No	""	Everything	Small garden	No	""	Yes	""	Much cheaper	Solar panels	Yes	Yes	No	""	2	Yes	""	Yes	""	Yes	Apart from the green algae growing on paintwork outside on ALL houses	Yes	""	Good	Good	Good	Good	Good	Good	Feeling safe	Defect / repair service	Sound insulation	Size of home	Amount of storage space	Facilities in home	Layout of home	Appearance of scheme / home	front / back gardens	Layout of estate	Local area	Other	No	""	""	""	Satisfied	""	51-65	Female
47	10	Spectrum	Pleasure Hill	Rented	House	4	5	Good	""	""	""	""	Previous property unsuitable due to ill health / disability	Yes	""	Very Good	We required a very specific property and only one of the available homes met our needs. The landlord was great in ensuring that we were allocated the property that we needed.	Yes	Satisfied	There is a shortage available however due to a lot of specialist equipment that our disabled children require, we have struggled a bit.	Very satisfied	Kitchen Diner	Kitchen / Diner	Yes	Although this is completely out of our control - We live near a busy road and the noise from traffic can be quite loud.	Yes	""	Our home is absolutely beautiful. We love it all but I think if we had to choose just one aspect, then it would be our garden.	The house is designed for large families however the kitchen / diner is too small for families of 4+	Yes	Housing benefit	No	I appreciate that the home is considerably less than the market rent for the property however I think a family would struggle to afford to pay £800+ PCM.	Much cheaper	This house is like a sauna, we've had the heating on only a handful of times since moving in.	Yes	Yes	No	The street that our home is in has inadequate numbers of spaces for the entire neighbourhood.	2	Yes	""	Yes	Yes, although some local residents have fallen out. The original residents strongly opposed the planning for our homes and one is particularly resentful.	Yes	It's just beautiful. Everyone is overwhelmed when they visit.	Yes	""	Very Good	OK	Good	Good	Good	Good	Size of home	Appearance of scheme / home	front / back gardens	Layout of home	Amount of storage space	Feeling safe	Sound insulation	Local area	Layout of estate	Facilities in home	Defect / repair service	Other	Yes	We are just awaiting building work to start on a wet room and external lift plus ceiling hoists	Yes	They will meet needs once completed however we have been disappointed that the process has taken almost a year.	Very Satisfied	The move has been life changing for us and I can't imagine that we'll ever need to move. The complex needs of our children will be met here. This is a huge relief after a 5 years search for an accessible home. I still think that Plymouth City Council need to consider whether they are building an adequate number of accessible homes as I know of many family who are struggling in homes which are completely unsuitable for their needs. We consider ourselves incredibly lucky.	26-50	Female
48	226	Westward	PLUSS Site	Rented	House	2	No answer	""	Very Good	""	""	""	""	Yes	""	Good	""	Yes	Satisfied	""	Satisfied	""	""	Yes	Neighbours next door argue a lot.	Yes	""	The location, the new environment and the layout of the house.	Nothing	Yes	Housing benefit	Yes	""	Cheaper	Cheaper due to solar panels	Yes	Yes	No	""	1	Yes	""	Yes	""	Yes	""	Yes	""	OK	Good	OK	OK	Good	Very Good	Feeling safe	Local area	front / back gardens	Layout of estate	Facilities in home	Layout of home	Appearance of scheme / home	Size of home	Amount of storage space	Defect / repair service	Sound insulation	Other	No	""	Yes	""	Satisfied	""	26-50	Female
49	230	Westward	PLUSS Site	Rented	Flat	2	1	Good	""	""	""	""	Relocation due to development or regeneration	Yes	""	OK	""	Yes	Satisfied	""	Satisfied	""	""	No	""	Yes	""	It's new and spacious!	Nothing	Yes	Housing benefit	Yes	""	No difference	Unsure as yet.	No	Yes	""	""		Yes	""	Yes	""	Yes	""	Yes	""	Very Good	N/A	N/A	N/A	Very Good	Very Good	""	""	""	""	""	""	""	""	""	""	""	""	No	""	""	""	Satisfied	""	66-75	""
50	232	Westward	PLUSS Site	Rented	Flat	2	No answer	Very Good	""	""	""	""	Need a larger property	Yes	""	Good	""	Yes	Satisfied	""	Very satisfied	Kitchen Diner	Open Plan Style	No	""	No	Gates will not lock / unlock.	The layout / amount of space.	The vent is very flimsy and so lets in lots of cold air, even when closed and the noise from the wind is unbearable!	Yes	Housing benefit	Yes	""	No difference	""	Yes	Yes	Yes	It would solve arguments / confusing if parking was numbered,	1	Yes	""	Yes	""	Yes	""	Yes	""	Very Good	Very Good	Very Good	Very Good	Very Good	Very Good	Size of home	Feeling safe	Local area	Layout of home	front / back gardens	Amount of storage space	Facilities in home	Sound insulation	Defect / repair service	Appearance of scheme / home	Layout of estate	Other	No	""	Yes	""	Very Satisfied	""	26-50	Female
51	235	Westward	PLUSS Site	Rented	House	3	No answer	Good	""	""	""	""	Need a larger property	No	No because we were not informed of the council tax banding and were shocked when we saw how much it was.	OK	""	Yes	Neither	""	Satisfied	Separate Kitchen	Seperate Kitchen	No	""	Yes	""	The size and the area we now live in	How much we pay in rent.	Yes	Housing benefit	No	""	Cheaper	""	Yes	No	Yes	Resisents park in visitors spaces instead of their own which then makes it difficult for others	2	Yes	""	Yes	""	Yes	""	Yes	""	OK	Good	Good	Good	Good	Very Good	""	""	""	""	""	""	""	""	""	""	""	""	No	""	""	""	Satisfied	""	51-65	Male
52	111	Spectrum	Plym View	Rented	House	2	No answer	Very Good	""	""	""	""	Downsizing to smaller property	Yes	""	Very Good	""	Yes	Neither	Could do with another cupboard in the kitchen	""	Separate Kitchen	Seperate Kitchen	No	""	Yes	""	It's new, it's quieter and there's no passing traffic.	""	Yes	Housing benefit	Yes	""	Much cheaper	Solar panels and a smart meter so I can see what I use daily.	No	Yes	Yes	""		Yes	""	Yes	""	Yes	""	Yes	""	OK	N/A	OK	OK	OK	Good	Feeling safe	front / back gardens	Layout of home	Facilities in home	Size of home	Sound insulation	Appearance of scheme / home	Layout of estate	Amount of storage space	Local area	Defect / repair service	Other	Prefer not to say	""	""	""	Very Satisfied	It's taken far too long to register the post code. Still doesn't show up on Google or SatNav, still displays as the school.	51-65	Female
53	116	Spectrum	Plym View	Shared Ownership	House		2	""	""	Very Good	""	""	To become a home owner	Yes	""	Very Good	Spectrum are brilliant and very easy to get hold of.	Yes	Very satisfied	""	Very satisfied	Separate Kitchen	Seperate Kitchen	No	""	Yes	""	The fact that I own half of it and have the opportunity to buy the rest later.	The back to back gardens as there's less privacy.	No	""	Yes	""	Cheaper	Solar panels	Yes	Yes	Yes	""	2	Yes	""	Yes	""	Yes	""	Yes	""	Very Good	Very Good	Good	Very Good	Very Good	Very Good	front / back gardens	Layout of home	Facilities in home	Size of home	Amount of storage space	Sound insulation	Appearance of scheme / home	Layout of estate	Local area	Defect / repair service	Feeling safe	Other	No	""	""	""	Very Satisfied	The shared ownership scheme is brilliant. Were it not for this scheme, I would have never been able to get on the property ladder.	19-25	Female
54	122	Spectrum	Plym View	Shared Ownership	""		1	Very Good	""	""	""	""	To become a home owner	Yes	""	OK	""	Yes	Very satisfied	""	Very satisfied	Separate Kitchen	Seperate Kitchen	Yes	Next door neighbour	Yes	If they are kept clean and tidy by residents	Everything	Neighbour next door who rent and do not respect the area or people who work. (They don't)	No	""	Yes	""	No difference	Not yet - Have only been here 5 months	Yes	Yes	Yes	""	1	No	Neighbours and their friends are very intimidating, strangers are constantly arriving and then leaving.	No	As above	Yes	Well, it would if people didn't put their bins at the front of house and leave rubbish outside too.	No	Not when the bins get blown over and rubbish blows everywhere and they don't pick up the rubbish.	Good	Good	Good	OK	Very Good	Very Good	""	""	""	""	""	""	""	""	""	""	""	""	No	""	""	""	Very Satisfied	I have a shared ownership home and one side is brought outright and the other side is rented. I don't think this should happen, as I have to live next door to people who rent and they are horrible. No respect for anyone as they don't need to work. I think it would be better if the estate had areas: Rented together, shared together and full ownership. May get a better class neighbour as I am living in hell at the moment.	26-50	Female
55	124	Spectrum	Plym View	Shared Ownership	House	3	3	""	""	""	""	Spectrum - Shared Ownership	To become a home owner	Yes	""	Very Good	""	Yes	Satisfied	""	Satisfied	Kitchen Diner	Kitchen / Diner	No	""	Yes	Although there are too many bins on the estate which are left on paths and walk throughs usually outside our house!	Good size rooms	No front garden and the fact that the front door and kitchen window go straight onto the path outside.	No	""	Yes	""	No difference	""	Yes	Yes	Yes	""	1	Yes	""	Yes	""	Yes	""	No	No street signs, bins left out and get blown around and wall rendering not fixed even after complaint made.	Good	Good	Poor	OK	Good	Good	""	""	""	""	""	""	""	""	""	""	""	""	No	""	""	""	Neutral	Having children, the house is more active and so we have noticed that we need to re-paint soon as there are lots of marks and not easy to wipe as painted in a thin layer of matt paint. Also, carpets are looking worn already. Cost saving for the builders but for us over the next few years.	26-50	Female
56	127	Spectrum	Plym View	Shared Ownership	House	3	4	""	""	Very Good	""	""	Other	Yes	""	Very Good	""	Yes	Neither	Boxes of memories	Very satisfied	Kitchen Diner	Kitchen / Diner	No	""	Yes	""	It's quiet and no one bothers us. No customers from the drug dealers knocking.	N/A	No	""	Yes	""	Cheaper	Because my new house is warmer	Yes	Yes	Yes	""	2	Yes	""	Yes	""	Yes	""	Yes	""	Very Good	Very Good	Very Good	Very Good	Very Good	Very Good	""	""	""	""	""	""	""	""	""	""	""	""	Prefer not to say	Having a downstairs toilet	Yes	""	Satisfied	""	26-50	Female
57	131	Spectrum	Plym View	Shared Ownership	""	2	2	""	""	Very Good	""	""	To become a home owner	Yes	""	Very Good	""	Yes	Very satisfied	""	Very satisfied	Separate Kitchen	Seperate Kitchen	No	""	Yes	""	Good design	It's a little small	No	""	Yes	""	Cheaper	Not a pre-pay meter	Yes	No	Yes	""	2	Yes	""	Yes	""	Yes	""	Yes	""	Very Good	Very Good	Very Good	Very Good	Very Good	Very Good	Feeling safe	Sound insulation	Appearance of scheme / home	Size of home	Layout of home	front / back gardens	Facilities in home	Amount of storage space	Defect / repair service	Layout of estate	Local area	Other	No	""	""	""	Very Satisfied	""	19-25	Female
58	132	Spectrum	Plym View	Shared Ownership	House	3	4	""	""	Very Good	""	""	Need a larger property	Yes	""	Very Good	Spectrum Housing were very helpful and signposted me to relevant people, I.e Financial advisor	Yes	Very satisfied	""	Very satisfied	Separate Kitchen	Kitchen / Diner	No	""	Yes	""	Having 3 toilets (2 bathrooms) which makes sharing a house much easier when getting ready for school / work. I also love that the bedrooms are very spacious.	It would have been nice to have had a bigger garden.	No	""	Yes	""	More expensive	Because it's a larger home.	Yes	Yes	Yes	""	1	Yes	""	Yes	""	Yes	""	Yes	""	Very Good	Very Good	Good	Very Good	Very Good	Very Good	""	""	""	""	""	""	""	""	""	""	""	""	No	""	""	""	Satisfied	There are a lot of paint cracks that have appeared over the last few months. Although these are only superficial and can be remedied, they will still take time and money to fix. My downstairs toilet radiator doesn't work. I had a workman around to fix it which he managed to do by shutting off all the other radiators in the house. He then switched them all back on - Since then it reverted back to not working. I can live with this, although I'd prefer not to!	26-50	Female
59	180	DCH	Plymstock Quarry	Rented	House	2	No answer	Very Good	""	""	""	""	Other	No	I did not, but it was very short notice due to the situation I was in. They gave me all the info they could at the time.	Very Good	""	Yes	Neither	""	Satisfied	Kitchen Diner	Kitchen / Diner	No	""	Yes	""	Everything! The layout of the house, garden, area, the neighbours, the security.	The postcode is still not on Sat Nav and an ambulance couldn't find us. (Not an emergency luckily, but stitches were required)	No	""	Yes	""	Cheaper	More energy efficient	Yes	Yes	No	Visitors need to park on the main road as there is no visitor parking.	1	Yes	""	Yes	""	Yes	""	No	Not whilst the rest of the estate is still under construction but the rest of it looks nice	Very Good	Very Good	Poor	Good	Good	Good	Feeling safe	front / back gardens	Facilities in home	Appearance of scheme / home	Local area	Size of home	Defect / repair service	Layout of home	Layout of estate	Amount of storage space	Sound insulation	Other	No	""	""	""	Very Satisfied	""	26-50	Female
60	184	DCH	Plymstock Quarry	Shared Ownership	""		No answer	""	""	Good	""	""	To become a home owner	Yes	""	Good	""	Yes	Satisfied	""	Very satisfied	Kitchen Diner	Kitchen / Diner	No	""	Yes	""	Very spacious sized rooms	Outside noise from builders	No	""	Yes	""	No difference	""	Yes	Yes	No	Only one space per house with no drive way so parking can be a problem with so many cars on the estate.	1	Yes	""	Yes	""	No	Would prefer different coloured outside walls	Yes	""	Very Good	N/A	OK	Good	Good	Very Good	Size of home	Layout of home	Local area	Sound insulation	Amount of storage space	Facilities in home	Feeling safe	front / back gardens	Defect / repair service	Appearance of scheme / home	Layout of estate	Other	No	""	""	""	Satisfied	""	26-50	Male
61	195	Sanctuary	River View	Rented	Flat	2	3	OK	""	""	""	""	Eviction or repossession; Previous property unsuitable due to ill health / disability	No	""	OK	""	No	Satisfied	""	Dissatisfied	""	Seperate Kitchen	No	""	Yes	""	""	I don't like open plan kitchen. No windows in the bathroom - lack of ventilation. No clothes line outside to dry clothes. Dump in main bedroom from the first time we moved to a new build property.	Yes	Housing benefit	Yes	""	Cheaper	It's a new build home with a smart meter and an energy saving system.	Yes	No	""	""	1	Yes	""	Yes	Sometimes	No	""	No	""	OK	Good	Good	Good	OK	Good	Feeling safe	Local area	Layout of home	front / back gardens	Facilities in home	Defect / repair service	Size of home	Layout of estate	Amount of storage space	Sound insulation	Appearance of scheme / home	Other	Yes	""	""	""	Neutral	""	26-50	Male
62	197	Sanctuary	River View	Rented	Flat	2	3	Good	""	""	""	""	Asked to leave by family or friends	Yes	""	Good	""	Yes	Satisfied	""	Satisfied	Kitchen Diner	Seperate Kitchen	No	""	No	""	The modern style	No garden, no washing lines or balcony.	Yes	Housing benefit	Yes	""	No difference	""	Yes	No	No	""	1	Yes	""	Yes	""	Yes	""	Yes	""	Very Good	Very Good	Very Good	Very Good	Very Good	Very Good	Feeling safe	Size of home	Appearance of scheme / home	Amount of storage space	front / back gardens	Local area	Sound insulation	Facilities in home	Layout of home	Layout of estate	Defect / repair service	Other	Yes	N/A	""	""	Satisfied	""	26-50	Female
63	210	Sanctuary	River View	Rented	Flat	2	2	OK	""	""	""	""	Previous property unsuitable due to ill health / disability	Yes	""	Good	""	Yes	Satisfied	""	Very satisfied	Separate Kitchen	Seperate Kitchen	No	""	Yes	""	The size of my living room! It is very spacious.	The bath is tiny!	Yes	Housing benefit	Yes	""	Cheaper	Because of energy saving devices	No	Yes	Yes	""		Yes	""	Yes	""	Yes	""	No	The new builds look nice but not the old houses.	Very Good	Very Good	Very Good	Very Good	OK	Very Good	""	""	""	""	""	""	""	""	""	""	""	""	Yes	""	""	""	Very Satisfied	The hinges on the kitchen cupboards are very poor and keep coming off.	26-50	Female
64	211	Sanctuary	River View	Rented	Flat	2	3	Very Good	""	""	""	""	Need a larger property	Yes	""	Very Good	""	Yes	Neither	""	Satisfied	Kitchen Diner	Seperate Kitchen	Yes	Noise from people on the street / in the neighbourhood	Yes	""	It's clean and it's nice and warm.	The neighbourhood	Yes	Housing benefit	Yes	""	Much cheaper	Better insulation	Yes	Yes	Yes	""	1	Yes	""	Yes	""	Yes	""	Yes	""	Good	Very Good	Very Good	OK	OK	Very Good	Size of home	Layout of home	Defect / repair service	Appearance of scheme / home	Facilities in home	Layout of estate	Feeling safe	Sound insulation	Local area	Amount of storage space	front / back gardens	Other	No	""	""	""	Satisfied	""	26-50	Male
65	75	Aster	Squirrel Close	Shared Ownership	House	3	2	""	""	Good	""	""	To become a home owner	Yes	""	Poor	Aster Homes - Many issues taking longer than necessary to resolve	Yes	Very satisfied	""	Very satisfied	Kitchen Diner	Open Plan Style	No	""	Yes	""	The size, the layout and the location	Nothing	No	""	Yes	""	More expensive	""	Yes	No	No	There was plenty of space until Aster Homes insisted on drawing lines onto the parking area which has minimised space!	2	Yes	""	Yes	""	Yes	""	Yes	Apart from the new unnecessary parking lines!	Very Good	Very Good	OK	Very Good	Very Good	Very Good	Size of home	Feeling safe	front / back gardens	Layout of home	Amount of storage space	Appearance of scheme / home	Facilities in home	Defect / repair service	Sound insulation	Local area	Layout of estate	Other	No	""	""	""	Very Satisfied	Lovely home - Myself and partner are very thankful of Help to Buy Scheme - It enabled us to get onto the property ladder at an affordable price, further enabling us to start a family. We will love here for a very large part of our lives.	19-25	Female
66	76	Aster	Squirrel Close	Shared Ownership	House	2	3	""	""	Good	""	""	""	Yes	""	Poor	Faults within the home have been reported but dealt with poorly. For example, had to wait for 11 months for a new bath to be fitted.	Yes	Satisfied	""	Satisfied	Kitchen Diner	Open Plan Style	No	""	Yes	However there is more parking needed here as most houses have multiple cars.	The open-plan style main room. The bedrooms are a good size. I also love having a separate utility room.	The lack of parking, no front garden and the fact the wooden panelling at the front of the house is staining the paintwork.	No	""	Yes	""	More expensive	This is a bigger home to heat.	Yes	No	No	Most household have multiple cars to it is always difficult to park.	1	Yes	""	Yes	""	No	The external wooden panelling has stained the paintwork.	No	Some houses have allowed front gardens to overgrow. Also, one garden has had a stair gate in it for months. Another has had an old toilet sat in the front garden for months.	Good	Good	Very Good	Very Good	Good	Very Good	Facilities in home	Amount of storage space	Size of home	front / back gardens	Defect / repair service	Layout of home	Appearance of scheme / home	Sound insulation	Feeling safe	Local area	Layout of estate	Other	No	""	""	""	Satisfied	Aster deal with complaints and concerns very poorly. Care and effort were not taken when finishing the home so there are many aesthetic faults. These are unnecessary and could have been easily avoided.	26-50	Female
67	79	Aster	Squirrel Close	Shared Ownership	House	3	1	""	""	Good	""	""	Asked to leave by family or friends	Yes	""	Good	""	No	Dissatisfied	No suitable place to keep wardrobes in the bedrooms.	Satisfied	Kitchen Diner	""	No	""	Yes	""	Location, quiet area	Bedrooms are too small for wardrobes or even a reading table.	No	""	No	Too expensive for the size of the bedrooms	Cheaper	""	Yes	Yes	No	""	1	Yes	""	Yes	""	Yes	""	Yes	""	Good	Good	OK	OK	Good	Very Good	Feeling safe	Size of home	Local area	Amount of storage space	Layout of estate	front / back gardens	Appearance of scheme / home	Facilities in home	Layout of home	Sound insulation	Defect / repair service	Other	No	""	""	""	Satisfied	""	26-50	Male
68	80	Aster	Squirrel Close	Shared Ownership	House	3	4	""	""	Good	""	""	To become a home owner	Yes	""	OK	""	Yes	Dissatisfied	Hoover, suitcases, Christmas decorations etc. as we're not allowed to use the loft.	Very satisfied	Separate Kitchen	Seperate Kitchen	No	""	Yes	""	We love it, mainly because it's brand new and it's ours.	Would have preferred more storage like an under stairs cupboard and more kitchen units.	No	""	Yes	""	Cheaper	We've downsized.	Yes	No	No	We own a parking space, but as there is no number on it, everyone else parks in it, so we have to park on the road.	1	Yes	""	Yes	""	No	Not too sure about the wood on the outside, or the roof style, but inside and the garden is great.	No	The residents at the beginning of the street have loads of rubbish outside their homes and overgrown weeds. They also dump rubbish in our bin shed.	Poor	Good	Poor	Poor	OK	OK	Size of home	Amount of storage space	Layout of home	Facilities in home	Sound insulation	front / back gardens	Feeling safe	Appearance of scheme / home	Defect / repair service	Local area	Layout of estate	Other	No	""	""	""	Satisfied	""	26-50	Male
69	83	Aster	Squirrel Close	Rented	House	2	3	Very Good	""	""	""	""	Downsizing to smaller property	Yes	""	Good	""	Yes	Satisfied	""	Satisfied	Kitchen Diner	Kitchen / Diner	No	""	Yes	""	The lovely big staircase and landing area upstairs. The big kitchen / diner and I love having a garden.	The lounge is a little small.	Yes	Housing benefit	No	As my partner is unemployed at the moment, we need help with rent.	Much cheaper	""	Yes	Yes	Yes	Visitors to other residents park in front of our house instead of using the visitor parking	2	Yes	""	Yes	""	Yes	""	No	Some residents leave rubbish outside the house and the garden is overgrown.	Good	Very Good	Good	Good	Good	Good	Feeling safe	Size of home	front / back gardens	Local area	Appearance of scheme / home	Amount of storage space	Layout of home	Facilities in home	Sound insulation	Layout of estate	Defect / repair service	Other	No	Home for life - wider doorways and lower light switches.	""	""	Satisfied	In the allocated parking around the back of the house, there isn't a street light or any other means of lighting. When I leave to go to work at 7am it is still pitch black, quite frightening and potentially dangerous . I had problems with my car the other morning and couldn't see what I was doing. If I broke down on a public road at least I would have had street lighting to see but I had no light, parked right outside my own house. Also visitors of other residents park outside our house when they should be parking in visitor spaces. When I want to park outside my own home to drop off shopping, I can't because someone else is parked there. Also people from the school park in our street all day.	26-50	Female
70	85	Aster	Squirrel Close	Rented	House	2	2	Good	""	""	""	""	Downsizing to smaller property	Yes	""	Very Good	""	Yes	Dissatisfied	Not much storage.	Very satisfied	Kitchen Diner	Open Plan Style	No	""	Yes	""	It's so lovely	None	Yes	Housing benefit	Yes	""	No difference	""	Yes	Yes	Yes	""	1	Yes	Very!	Yes	""	""	Very!	Yes	""	Good	Very Good	Poor	OK	OK	Very Poor	""	""	""	""	""	""	""	""	""	""	""	""	Yes	My son and I have wheelchair adaptations	Yes	""	Very Satisfied	I think it would be nice to have numbers on the parking spaces as often people take up spaces that do not belong to them. There are only 4 disabled parking spaces and they are always taken. I am a wheelchair user as is my son and we cannot use these disabled spaces are they are always taken.	26-50	Female
71	87	Aster	St Philips Church	Rented	Flat	2	2	Good	""	""	""	""	Asked to leave by family or friends	Yes	""	Good	""	Yes	Satisfied	""	Satisfied	""	""	No	""	Yes	""	I like the layout and the rooms are a good size.	I'm not so keen on the layout of the main bedroom.	Yes	Housing benefit	Yes	""	Cheaper	""	No	Yes	Yes	""		Yes	""	Yes	""	Yes	""	""	""	Good	Good	Very Good	Good	Very Good	Very Good	Facilities in home	Feeling safe	Defect / repair service	Size of home	Amount of storage space	Layout of home	Sound insulation	Appearance of scheme / home	Local area	front / back gardens	Layout of estate	Other	No	""	Yes	""	Satisfied	I'm really happy with my new home. The rooms are a good size and the layout is really nice.	19-25	Female
72	91	Aster	St Philips Church	Rented	Flat	2	No answer	Good	""	""	""	""	Need a larger property	Yes	""	Very Poor	Whenever I reports faults, nothing is ever fixed /sorted and the communication is very poor.	No	Neither	Baby's belongings - I can't put the pram in the store room due to damp and mould and our pram storage door does not lock.	Very satisfied	Separate Kitchen	Open Plan Style	No	""	Yes	""	The area, the views, the layout. Having a balcony is also really nice.	Had a few faults such as damp that has not been resolved.	Yes	Housing benefit	Yes	""	More expensive	Had a baby!	Yes	Yes	Yes	""	1	No	Front access door doesn't always shut - it has to be slammed to shut properly and so is often left open. Another issue that has still not been fixed.	Yes	""	Yes	""	Yes	""	OK	Good	Good	Very Good	Good	Good	Feeling safe	Defect / repair service	Facilities in home	Local area	Appearance of scheme / home	Amount of storage space	Size of home	Sound insulation	front / back gardens	Layout of home	Layout of estate	Other	No	""	""	""	Neutral	It is a lovely house / home however the issues and faults we still have, have caused us not to be able to enjoy it! The extractor fan is not working properly and has mould growing around it. In the communal hallway there is A LOT of mould everywhere, especially at the top of the stairwell and by the post boxes inside the entrance door which is growing rapidly. Not only that but when it rains, at the top of the stairwell there is a vent in the roof and so it rains inside! The steps get wet and it's freezing as I have a newborn baby I am not happy with these issues I have stated not being resolved. I also speak on behalf of everyone in the block as it is dangerous and not environmentally healthy!	19-25	Female
73	14	Spectrum	Vision	Rented	Flat	2	No answer	OK	""	""	""	""	To move to accommodation with support	No	We had not seen the house because of Devon Home Choice's poor policies and did not have the chance to choose a suitable house for ourselves.	OK	""	Yes	Neither	""	Satisfied	""	Open Plan Style	Yes	Our neighbours from flat 8 who throw sticks to us when drunk and flat 1 who blames us for making noise which is not true and swears at my young children (aged 9 and 14)	Yes	""	I like that one of the bedrooms has its own bathroom and the white goods in the kitchen.	The quality of the materials used to build this building is very poor - We have mould everywhere as the rain penetrates the walls.	Yes	Housing benefit	Yes	It is affordable in general but at this point we cannot afford it because of our language barrier.	No difference	Unsure yet - Still waiting to find out.	No	Yes	No	""		No	""	No	""	Yes	""	Yes	""	Good	Very Good	Very Good	Very Good	Very Good	Very Good	Local area	Layout of home	Defect / repair service	Feeling safe	Amount of storage space	Size of home	Facilities in home	Sound insulation	Appearance of scheme / home	Layout of estate	front / back gardens	Other	No	""	""	""	Dissatisfied	The house is built very weakly. The rain penetrates the house and there is mould everywhere. The smell from the toilets in one of the rooms does not disappear no matter how many times we clean it with different products.	26-50	Male
74	72	Aster	Vision E	Shared Ownership	House	3	4	""	""	Good	""	""	Need a larger property	Yes	""	OK	""	Yes	Satisfied	""	Satisfied	Kitchen Diner	Seperate Kitchen	No	""	Yes	""	""	""	No	""	""	""	Cheaper	""	Yes	Yes	Yes	""	2	Yes	""	Yes	""	Yes	""	Yes	""	Good	Very Good	OK	OK	OK	Very Good	Feeling safe	Appearance of scheme / home	Facilities in home	Layout of estate	Local area	Layout of home	front / back gardens	Amount of storage space	Size of home	Sound insulation	Defect / repair service	Other	No	""	""	""	Neutral	The defect cover was rubbish. We listed our problems and they were not addressed - I wouldn't recommend Aster to anyone! We bought the house and since buying it we have called Aster with no help so I wouldn't like to say their service is good, I would say it is disgusting.	26-50	Female
75	62	Sovereign	Vision E	Rented	Flat	1	1	""	Very Good	""	""	""	Relocation due to development or regeneration	Yes	""	Very Good	For over 6 months after they were put in, the car parking street lights were not working.	Yes	Satisfied	""	Very satisfied	Kitchen Diner	Open Plan Style	No	""	Yes	Although the bin shed is quite a long way away.	It's really spacious for one person. It's also light and bright.	Some of the neighbours are a bit troublesome.	Yes	Housing Benefit	Yes	""	No difference	""	No	Yes	Yes	Taxis and friends other other neighbours park outside.		Yes	""	Yes	""	Yes	""	Yes	Sometimes there is litter outside my home in the garden-type areas and in the car park.	Very Good	Very Good	Good	Very Good	Very Good	Very Good	Feeling safe	Size of home	Amount of storage space	Facilities in home	Defect / repair service	Appearance of scheme / home	front / back gardens	Layout of home	Layout of estate	Local area	Sound insulation	Other	Yes	Grab rail for bath in bathroom.	Yes	""	Very Satisfied	The heating/ hot water system was wired up wrong, so that when you turn the hot water on, the heating sometimes comes on. I am used to this now and am happy to live with it. I have found ways around it and do not want it altered now.	51-65	""
76	64	Sovereign	Vision E	Rented	Flat	1	No answer	Good	""	""	""	""	Relocation due to development or regeneration	Yes	""	OK	It would be easier if they had a local office open more often rather than somewhere 30 miles away.	Yes	Satisfied	""	Satisfied	Kitchen Diner	Kitchen / Diner	Yes	The lady that lives next door Number 84 - Always pissed and causing trouble - I can't get through to her	Yes	""	Normally it's quiet when number 84 is not home - I get on well with the rest of the tenants.	The trouble maker in number 84.	Yes	Housing benefit	Yes	""	Cheaper	""	No	Yes	Yes	""		Yes	""	Yes	""	Yes	""	Yes	""	Very Good	Good	Good	Good	Good	Good	""	""	""	""	""	""	""	""	""	""	""	""	Yes	I have home visits and a carer	Yes	""	Satisfied	Some people need to get their facts right before they start pointing fingers at people. I keep myself to myself so keep out of my face and I will keep out of yours. I'm 54 years old. Let me live the rest of my life in peace.	51-65	Male
77	66	Sovereign	Vision E	Rented	Flat	1	No answer	""	Very Good	""	""	Emergency Transfer	""	Yes	""	OK	""	""	Very satisfied	""	Very satisfied	""	Open Plan Style	""	""	""	""	It's nice and big, and new!	It's damp and the communal areas are bad.	Yes	Housing benefit	Yes	""	No difference	""	No	Yes	Yes	""		No	""	No	It's a rough area	No	not really	No	""	Good	Good	Good	Good	Good	Good	""	""	""	""	""	""	""	""	""	""	""	""	Yes	""	""	""	Neutral	Very disappointed that this is a new build and the communal areas have been vandalised already.	26-50	Female
78	325	Affinity Sutton	Waterloo Court	Rented	House	2	No answer	Very Good	""	""	""	""	Need a larger property	Yes	""	Very Good	""	Yes	Satisfied	""	Very satisfied	Separate Kitchen	""	No	""	Yes	""	Nice and new! It's very suitable.	Nothing. Everything is fine.	Yes	Housing benefit	Yes	""	No difference	""	No	""	""	""		Yes	""	Yes	""	Yes	""	Yes	""	Good	Very Good	Very Good	OK	Good	Good	Appearance of scheme / home	Feeling safe	Local area	Layout of estate	Amount of storage space	front / back gardens	Size of home	Facilities in home	Layout of home	Defect / repair service	Sound insulation	Other	No	""	""	""	Very Satisfied	""	26-50	Male
79	326	Affinity Sutton	Waterloo Court	Rented	House	2	3	Very Good	""	""	""	""	Previous property unsuitable due to ill health / disability	Yes	""	OK	I've only rang them once and after telling me they'd ring me back they have not returned my call.	Yes	Satisfied	""	Very satisfied	Kitchen Diner	Seperate Kitchen	No	""	Yes	""	The garden and that it's ground level (for shopping)	Not as warm as I was hoping	Yes	Housing benifit	Yes	""	More expensive	Poor insulation (gaps under doors), although my water bills are cheaper	Yes	Yes	Yes	""	2	Yes	""	Yes	""	Yes	""	Yes	""	Very Good	Very Good	Very Good	Very Good	Very Good	Very Good	Sound insulation	Facilities in home	front / back gardens	Layout of home	Feeling safe	Appearance of scheme / home	Local area	Amount of storage space	Layout of estate	Defect / repair service	Size of home	Other	Yes	N/A	""	""	Satisfied	""	51-65	Female
80	327	Affinity Sutton	Waterloo Court	Rented	House	2	4	Very Good	""	""	""	""	Eviction or repossession	Yes	""	Very Good	""	Yes	""	""	Very satisfied	Kitchen Diner	Kitchen / Diner	No	""	Yes	""	Large garden and big hallways	Not having enough parking passes for visitors	No	""	Yes	""	Much cheaper	""	Yes	Yes	Yes	""	2	Yes	""	Yes	""	Yes	""	Yes	""	Very Good	Very Good	Good	Good	Good	Good	Feeling safe	Layout of estate	front / back gardens	Layout of home	Defect / repair service	Facilities in home	Appearance of scheme / home	Local area	Amount of storage space	Size of home	Sound insulation	Other	No	""	""	""	Very Satisfied	""	19-25	Female
81	328	Affinity Sutton	Waterloo Court	Rented	House	2	No answer	Very Good	""	""	""	""	Asked to leave by family or friends	Yes	""	Very Good	""	Yes	Very satisfied	""	Very satisfied	""	""	No	""	Yes	""	The house is very well designed and spacious	Children play ball games in the parking area hitting cars and windows of house (although this is not a problem with my home as such)	No	""	Yes	""	No difference	""	Yes	Yes	Yes	""	2	Yes	""	Yes	""	Yes	""	Yes	""	Very Good	Very Good	Very Good	Very Good	Very Good	Very Good	Feeling safe	Size of home	Layout of home	Appearance of scheme / home	Layout of estate	front / back gardens	Local area	Amount of storage space	Facilities in home	Defect / repair service	Sound insulation	Other	No	""	""	""	Very Satisfied	""	19-25	Female
82	330	Affinity Sutton	Waterloo Court	Rented	House	3	No answer	Good	""	""	""	""	Previous property unsuitable due to ill health / disability	Yes	""	Good	""	Yes	Satisfied	""	Satisfied	""	""	No	""	Yes	""	All rooms are of a nice size	The stairs but this cannot be avoided. Maybe could have made 3 bed on two levels?	Yes	Housing benefit.	Yes	""	More expensive	Because it's a bigger place.	No	Yes	Yes	""		Yes	""	Yes	""	Yes	""	Yes	""	Very Good	Very Good	Very Good	Very Good	Very Good	Very Good	""	""	""	""	""	""	""	""	""	""	""	""	Yes	I've had some handles put on the walls in the bathroom to help me get in and out better.	""	I would like a shower room.	Satisfied	""	51-65	Female
83	333	Affinity Sutton	Waterloo Court	Rented	House	3	No answer	Good	""	""	""	""	Need a larger property	Yes	""	Good	""	Yes	Satisfied	""	Satisfied	Kitchen Diner	""	No	""	Yes	""	""	""	Yes	Housing Benefit	Yes	""	More expensive	""	Yes	Yes	Yes	""	1	Yes	""	Yes	""	Yes	""	Yes	""	Good	Good	Good	Good	Good	Good	""	""	""	""	""	""	""	""	""	""	""	""	No	""	""	""	Satisfied	""	26-50	Male
84	334	Affinity Sutton	Waterloo Court	Rented	Flat	1	1	Very Good	""	""	""	I was put through a DRAG pannel successfully :-)	To move to independent accommodation	Yes	""	Very Good	""	No	Dissatisfied	Things like the hoover, mop and bucket. Most of the flat is beautiful but the TV point is in a ridiculous place, beside glass doors which you would have to put the TV in front of...	Satisfied	""	Open Plan Style	No	""	Yes	""	It looks really nice, it's warm the rooms are good sizes and the view is beautiful out on to the fields of Stonehouse creek. It also feels safe and secure.	The location of the TV point and the lack of available storage space.	Yes	Housing benefit.	Yes	""	No difference	""	No	Yes	Yes	""		Yes	""	Yes	""	Yes	""	Yes	Although there is one house here who's garden is strewn with rubbish. The rest looks lovely.	Very Good	N/A	Very Good	Very Good	Very Good	Very Good	""	""	""	""	""	""	""	""	""	""	""	""	Yes	""	""	""	Very Satisfied	This is the first time in a long time a living space has felt like a home for me. I love my flat and I feel safe and happy when I'm here.	26-50	""
85	337	Affinity Sutton	Waterloo Court	Rented	Flat	2	3	Good	""	""	""	""	Asked to leave by family or friends	Yes	""	Good	""	Yes	Satisfied	""	Satisfied	Kitchen Diner	Kitchen / Diner	Yes	Very loud music and TV from neighbours	Yes	""	""	""	Yes	Housing Benefit	Yes	""	More expensive	""	No	Yes	Yes	""	1	Yes	""	Yes	""	Yes	""	Yes	""	Good	Good	OK	OK	OK	Good	""	""	""	""	""	""	""	""	""	""	""	""	No	""	""	""	Satisfied	""	26-50	Male
86	340	Affinity Sutton	Waterloo Court	Rented	""	2	No answer	Good	""	""	""	""	Downsizing to smaller property	Yes	""	Very Good	""	Yes	Very satisfied	""	Very satisfied	""	Open Plan Style	No	""	Yes	""	Everything. I'm very happy!	Nothing.	Yes	Housing Benefit	Yes	""	No difference	""	No	Yes	Yes	""		Yes	""	Yes	""	Yes	""	Yes	""	Good	Good	Good	Good	Good	Good	Local area	front / back gardens	Layout of home	Layout of estate	Facilities in home	Appearance of scheme / home	Feeling safe	Amount of storage space	Sound insulation	Size of home	Defect / repair service	Other	No	""	""	""	Very Satisfied	""	26-50	Female