[245]273 TavistockRentedHouse3No answerGoodNeed a larger propertyYesNoSatisfiedDissatisfiedSeparate KitchenKitchen / DinerYesNoise from the main road (Tavistock Road)YesThe storage space and the locationThe size of the kitchen and bedroomNoNo£633 PCM is expensive for a social house.CheaperBecause of solar panels.YesYesYes2YesYesYesYesGoodGoodGoodGoodVery GoodGood<1>Size of home<2>Appearance of scheme / home<3>Facilities in home<4>Layout of home<5>Amount of storage space<6>Feeling safe<7>Sound insulation<8>Defect / repair service<9>Local area<10>front / back gardens<11>Layout of estate<12>OtherNoDissatisfiedThe kitchen size is the main issue in the house. It is a bit narrow and the space can only just fit two people. I would recommend a kitchen diner for future accommodation.26-50Female|
[249]273 TavistockShared OwnershipHouse2No answerVery GoodWestward HousingTo become a home ownerNoIt would have been useful to see plans and have room sizesYesSatisfiedSatisfiedNoYesThe sizeNothingNoNoNo differenceYesYesNo1YesYesYesYesAlthough someone has dumped a wardrobe and carpet in our bay.GoodGoodGoodGoodGoodGood<1>Appearance of scheme / home<2>Feeling safe<3>Size of home<4>Sound insulation<5>Local area<6>Layout of estate<7>Amount of storage space<8>front / back gardens<9>Layout of home<10>Facilities in home<11>Defect / repair service<12>OtherNoSatisfied26-50Male|
[251]273 TavistockShared OwnershipHouse21OKAsked to leave by family or friendsNoMore in-depth information on shared ownership. Information on design and construction of home (My home is designed as a 'home for life' which I have subsequently discovered)YesSatisfiedSatisfiedSeparate KitchenSeperate KitchenNoNot often, but traffic noise is an issue.YesGood sound insulation and quiet neighbours. Good size for my needs and good location.Frustrated with the finish of the property and the easily avoidable snags.NoYesOnly affordable through Shared Ownership scheme.CheaperSolar panels, better insulation and efficient appliances / boilerYesYesNoSome households require more than one parking space which restricts the use of free visitor spaces.1YesYesYesYesGoodN/AOKGoodOKGood<1>Feeling safe<2>Sound insulation<3>Facilities in home<4>Defect / repair service<5>front / back gardens<6>Appearance of scheme / home<7>Layout of home<8>Size of home<9>Amount of storage space<10>Layout of estate<11>Local area<12>OtherNoNeutral26-50Male|
[254]273 TavistockShared OwnershipHouse3No answerGoodOtherYesYesDissatisfiedChristmas decorations / suit cases etc.SatisfiedSeparate KitchenKitchen / DinerNoYesThe location and SizeA bigger garden would be niceNoYesMore expensiveLarger property than I had before.YesYesNo2YesYesYesYesGoodGoodOKGoodVery GoodVery Good<1>Feeling safe<2>Size of home<3>front / back gardens<4>Facilities in home<5>Layout of home<6>Appearance of scheme / home<7>Amount of storage space<8>Local area<9>Layout of estate<10>Defect / repair service<11>Sound insulation<12>OtherNoSatisfied26-50Female|
[255]273 TavistockShared OwnershipHouse3No answerGoodNeed a larger propertyYesYesSatisfiedThe kitchen is a bit on the small size. As is that bathroom.SatisfiedSeparate KitchenNoYesAllocated parking directly outside, very quiet, seems to be energy efficient.Kitchen and bathroom sizes.NoYesNo differenceYesYesNoHomeowners with allocated parking tend not to use them and park on the pavement directly outside of their doors.2YesYesYesAlthough not 100% sure on the blue and purple cladding.YesVery GoodGoodGoodVery GoodGoodVery Good<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />NoSatisfied26-50Male|
[100]Astor CentreRentedFlat2No answerVery GoodAsked to leave by family or friendsYesYesVery satisfiedVery satisfiedKitchen DinerNoYesThe best thing about my home is the beautiful view. I also love that I have a lot of space.I least like the storage downstairs for the bins.YesHousing benefitNoMuch more expensiveI have another child now so I tend to be doing a lot more washing!YesYesYes1YesYesYesYesVery GoodVery GoodVery GoodGoodVery GoodVery Good<1>Feeling safe<2>Size of home<3>Facilities in home<4>Amount of storage space<5>Defect / repair service<6>Appearance of scheme / home<7>Layout of home<8>Local area<9>Sound insulation<10>Layout of estate<11>front / back gardens<12>OtherNoVery SatisfiedMy flat is a new build and I am so happy with it. It has so much space for me and my 2 children. It looks modern, fresh and the view is amazing. The first time I saw my flat after it was built, I cried with happiness to think how lucky me and my children are. I am very grateful.19-25Female|
[104]Astor CentreRentedFlat11Very GoodDownsizing to smaller propertyYesYesDissatisfiedLaundry items: Ironing board, mop/bucket, clothes airier etc.SatisfiedKitchen DinerSeperate KitchenNoYesPrivacy the view and the securitySmall living areaNoYesNo differenceDifficult to assess until I have lived here longer.YesYesYes1YesYesYesYesPoorN/AVery GoodOKGoodGood<1>Local area<2>Facilities in home<3>Defect / repair service<4>Sound insulation<5>Layout of estate<6>Layout of home<7>Feeling safe<8>Appearance of scheme / home<9>Amount of storage space<10>Size of home<11>front / back gardens<12>OtherNoVery Satisfied51-65Female|
[3]Cromwell RoadRentedHouse33Very GoodDownsizing to smaller propertyYesYesSatisfiedVery satisfiedKitchen DinerKitchen / DinerYesDoors being slammed shut. Taxi's waiting out the front and back with engines running late at night. Waiting for calls, not people to come out.YesThe large kitchen / dinerNo opening windows in kitchen / diner, just French doors.NoYesMuch cheaperSolar panels on roof and water on meter.NoYesNoOne parking space at back of house and working garage just down from us. Parking at the front is nigh impossible due to most houses in street turned into flats.YesYesIt is fine during the day but at night there always seems to be men just hanging aroundYesNoBut a lot of the housing are being renovated before they are turned into flats.Very GoodVery GoodVery GoodVery GoodVery GoodVery Good<1>Layout of home<2>Facilities in home<3>Defect / repair service<4>Size of home<5>Sound insulation<6>Feeling safe<7>Amount of storage space<8>front / back gardens<9>Appearance of scheme / home<10>Local area<11>Layout of estate<12>OtherYesNot yet neededVery Satisfied51-65Female|
[292]Dawson Close SiteRentedNo answerVery GoodDownsizing to smaller propertyYesYesDissatisfiedClothing, bedding, personal affectsSatisfiedYesWe can hear others talking, their TVs and people coming and going.YesThe layout.The Intercom - Service has no privacy button so if you are ill, people can still buzz you and the main entrance dock doesn't have electricity currently you have to use a key and door's are very heavy.NoYesCheaperSolar panels and the flat is built to be more energy efficient.YesYesYesThere should be marked out parking for residents and visitors.2YesYesYes, it's very well lit.YesYesVery GoodVery GoodGoodGoodVery GoodOK<1>Feeling safe<2>Size of home<3>Facilities in home<4>Layout of home<5>Local area<6>Layout of estate<7>Defect / repair service<8>Appearance of scheme / home<9>Amount of storage space<10>Sound insulation<11>Other<12 />YesNone have been made but my husband had a wet room in our last house and needs one nowVery SatisfiedThe apartment block needs easy entry for the main door as we have to use a key and seeing my husband has hand and leg problems he finds it very difficult. And like I said above, he needs a wet room. When we viewed the property looking at the bath it looked normal but the level of the bath to the floor is very high and very hard for my husband to get in and out for a shower this means he cannot keep his self clean as I need to be home to shower him.51-65Female|
[293]Dawson Close SiteRentedFlat1No answerVery GoodDownsizing to smaller propertyYesYesVery satisfiedVery satisfiedNoYesYesHousing benefitYesNoYesYesYesYesVery GoodN/AN/AN/AVery GoodVery Good<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />YesVery Satisfied|
[295]Dawson Close SiteRentedFlat1No answerVery GoodDownsizing to smaller propertyYesYesSatisfiedVery satisfiedKitchen DinerNoYesWarm and very quietNoYesCheaperSolar panelsNoYesYesYesYesYesGoodN/AN/AGoodGoodGood<1>Facilities in home<2>Sound insulation<3>Layout of home<4>Feeling safe<5>Size of home<6>Appearance of scheme / home<7>Amount of storage space<8>Local area<9>Layout of estate<10>front / back gardens<11>Defect / repair service<12>OtherNoVery Satisfied76 or overMale|
[306]Dawson Close SiteRentedFlat11Very GoodPrevious property unsuitable due to ill health / disabilityYesYesDissatisfiedNot enough storage spaceVery satisfiedKitchen DinerKitchen / DinerYesThe neighbours at No. 21 - The police are there frequently.YesConvenience of layoutNoisy neighbours and car parking issues.YesHousing benefitYesCheaperSmaller propertyYesNoNoPeople from other households in other blocks constantly use our car parking spaces1YesFeel safe as majority of neighbours look out for each other - Just concerned with tenants at No. 21YesVery quiet and small estateYesYesOKOKOKOKPoorOK<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />YesAwaiting decision on bathroom adaptations for shower room (remove bath)To be decidedVery Satisfied51-65Female|
[307]Dawson Close SiteRentedFlat11Very GoodPrevious property unsuitable due to ill health / disabilityYesYesVery satisfiedVery satisfiedKitchen DinerSeperate KitchenYesNoisy neighbours. Have the police over every other day.YesI moved from a bedsit to this new flat. It's helped me cope with my anxiety and confidence issues, managing my billsNothing about the house, just the noisy neighbour.YesHosuing benefitYesThe rent is good and my benefits cover it.More expensivebecause I use it to live, all bills included.NoYesYesYesI didn't at the start but since I moved in my anxiety has decreased.YesYesMy sister came down from Scotland to visit, she thought I'd won the lottery.YesGoodGoodOKOKGoodVery Good<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />Yesnone neededVery SatisfiedI moved from a bedsit to this new flat. When I first viewed the flat I was in a state of disbelief that I was being offered this flat because of the quality of the rebuild is brilliant. I've been here since January 2015 and my confidence and anxiety has gone down a lot because of having my own place, plus it helps me to keep control of money which I thought I would never be able to cope with. It's been ne of the biggest achievements of my life - I've come from being an alcoholic in a bedsit to this amazing flat, getting diplomas in woodwork and painting and decorating. It has changed my life!26-50Male|
[308]Dawson Close SiteRentedFlat11GoodDownsizing to smaller propertyYesYesNeitherSatisfiedKitchen DinerNoYesYesHousing benefitYesNo differenceNoYesYesYesYesYesYesGoodGoodOKGoodGoodGood<1>Facilities in home<2>Sound insulation<3>Amount of storage space<4>Defect / repair service<5>Layout of home<6>Feeling safe<7>Size of home<8>Appearance of scheme / home<9>front / back gardens<10>Layout of estate<11>Local area<12>OtherNoSatisfied26-50Female|
[310]Dawson Close SiteRentedFlat11Very GoodDownsizing to smaller propertyYesYesVery satisfiedVery satisfiedKitchen DinerKitchen / DinerNoYesIt is modern and in a quiet areaN/ANoYesCheaperNoYesYesYesYesVery GoodVery GoodVery GoodVery GoodVery GoodVery Good<1>Local area<2>Appearance of scheme / home<3>Size of home<4>Layout of estate<5>front / back gardens<6>Layout of home<7>Facilities in home<8>Defect / repair service<9>Feeling safe<10>Amount of storage space<11>Sound insulation<12>OtherNoVery Satisfied51-65Female|
[313]Dawson Close SiteRentedHouse3No answerGoodNeed a larger propertyYesYesVery dissatisfiedRooms are tiny and there is next to nothing in the way of storage.SatisfiedKitchen DinerKitchen / DinerYesYou can hear everything from outside.YesThe kitchen / dinerSmall living room and tiny bedrooms as well as having no loft.NoNoCheaper compared to privately rented but still wouldn't consider this affordable.CheaperYesYesNoThe spaces are not numbered and it's sometimes difficult to get a space.1YesNoThere is some concern about a particular neighbour...YesYes<1>Size of home<2>Defect / repair service<3>Sound insulation<4>Feeling safe<5>front / back gardens<6>Appearance of scheme / home<7>Amount of storage space<8>Layout of home<9>Facilities in home<10>Layout of estate<11>Local area<12>OtherNoNeutralThe walls are cracked already. The floor has been lifted and the back garden has holes by the wall in the ground and visible foundations.26-50Female|
[317]Dawson Close SiteRentedFlat22GoodGood support provided throughout 'Homeless' situation. However would benefit from more financial / procedural information initially.Asked to leave by family or friendsYesYesSatisfiedDesign of property is good however child's room is right next to the entrance which can be noisy and the window (which can be opened from the outside) is right on the pathway outside.SatisfiedSeparate KitchenKitchen / DinerYesNoise from main entrance and from tenant upstairsYesI am very grateful for the fact that I am ground floor and I have a garden and shed for my little girl to have outside space.Daughters room right next to communal entrance (window opens out on to pathway) ideally patio door to have opened out to the rear for more privacy. However the property is still lovely.YesHousing benefitYesCheaperVery good insulation in property however very hot in the summer but adequate in winter.YesYesNo1YesHowever various visitors to other tenant who appear intimidating (Drug users?) Therefor feel a little unsafe at times.YesOther than as stated aboveYesYesVery GoodGoodOKOKGoodGood<1>Feeling safe<2>Layout of home<3>Size of home<4>Sound insulation<5>front / back gardens<6>Amount of storage space<7>Defect / repair service<8>Local area<9>Facilities in home<10>Appearance of scheme / home<11>Layout of estate<12>OtherNoSatisfied26-50Female|
[270]HellermansRentedHouse44Very GoodEveryone was very helpful.Need a larger propertyYesYesSatisfiedVery satisfiedNoYesBut due to an older gent kids tend to play outside not on the communual grass area.1It's not hard to heat the homeLight switch on outside of the bathroom and the lock all broke within the first few months.YesHousing benefitYesSo So. But as it's meant to be affordable I thought that the rent given in the first instance would have remained for at least the first few years before any increase.No differenceNoYesYesYesYesYesYesVery GoodVery GoodVery GoodGoodGoodVery Good<1>Feeling safe<2>Sound insulation<3>Local area<4>Facilities in home<5>Defect / repair service<6>Layout of home<7>front / back gardens<8>Amount of storage space<9>Size of home<10>Layout of estate<11>Appearance of scheme / home<12>OtherNoVery Satisfied26-50Female|
[271]HellermansShared Ownership2GoodTo become a home ownerYesYesSatisfiedSatisfiedSeparate KitchenKitchen / DinerNoYesThe garden and the fact that we are now home owners.The kitchen is too small.NoYesNo differenceYesYesYesAlthough some of the people who own their houses outright use the visitor spaces to save their own spaces for their family and friends who visit.1YesYesYesYesOKOKGoodGoodGoodVery Good<1>Local area<2>front / back gardens<3>Feeling safe<4>Size of home<5>Sound insulation<6>Amount of storage space<7>Layout of home<8>Facilities in home<9>Defect / repair service<10>Appearance of scheme / home<11>Layout of estate<12>OtherNoSatisfied26-50Female|
[136]Hooe LakeRentedHouse22Mutual exchangeOtherYesYesVery dissatisfiedVery satisfiedKitchen DinerKitchen / DinerYesThe house is not very soundproof - Can often hear the neighbours through the wallsYesThe area, having our own drive and the open plan styleNothingNoYesMore expensiveYesYesYes1YesYesYesYesVery GoodVery GoodVery GoodVery GoodVery GoodVery Good<1>Layout of home<2>Feeling safe<3>Local area<4>Amount of storage space<5>Size of home<6>Appearance of scheme / home<7>Layout of estate<8>front / back gardens<9>Facilities in home<10>Sound insulation<11>Defect / repair service<12>OtherNoVery Satisfied26-50Female|
[140]Hooe LakeShared OwnershipHouse3No answerVery GoodSpectrumTo become a home ownerYesYesSatisfiedSatisfiedKitchen DinerKitchen / DinerNoYesEverythingNothing as yetNoYesCheaperBetter insulationYesYesYes2YesYesYesYesGoodVery GoodVery GoodVery GoodVery GoodVery Good<1>Feeling safe<2>Layout of home<3>Size of home<4>Amount of storage space<5>Facilities in home<6>Local area<7>Appearance of scheme / home<8>Sound insulation<9>Layout of estate<10>front / back gardens<11>Defect / repair service<12>OtherNoYesN/AVery Satisfied26-50Male|
[141]Hooe LakeShared OwnershipHouse3Very GoodTo become a home ownerYesYesVery satisfiedSatisfiedKitchen DinerSeperate KitchenNoYesI have a large garden for my two children and I have very little to no maintenance on the propertyIf I had to find something I didn't like about the property it would be that the garden is on a very small gradient and gets waterlogged in the rain.NoYesNo differenceI was previously living with parents and so don't have anything to compare to. I am also now on pre-pay meters so only use what I can afford.YesYesYes1YesYesYesNoIt did and the majority of it still does, however there are a few houses which seem to be badly maintained by the tenants on the entrance to the site.GoodVery GoodGoodGoodGoodVery Good<1>Local area<2>front / back gardens<3>Feeling safe<4>Amount of storage space<5>Layout of home<6>Facilities in home<7>Layout of estate<8>Appearance of scheme / home<9>Size of home<10>Defect / repair service<11>Sound insulation<12>OtherNoSatisfiedOverall I am very satisfied with my new home. I have an on-going problem with two damp areas however, which I am having looked into.26-50Female|
[157]Ker Street Ph4RentedHouse34OKNeed a larger propertyYesNoSatisfiedSatisfiedSeparate KitchenOpen Plan StyleYesThe wind noise from poor positioning of window.YesThe spacePoorly designed windows and our hallway is really cold. We had workmen in to repair but it is still coldNoNoMuch more expensiveAs the house is so cold because of the cold hallway and poorly designed windows we have to have the heating on more.YesYesNo1YesYesNoThe paintwork is starting to look horrible as it is starting to stain.NoBins go everywhere. Owners need to store them in their gardens.Very GoodVery GoodVery GoodVery GoodVery GoodVery Good<1>Local area<2>Layout of estate<3>front / back gardens<4>Layout of home<5>Feeling safe<6>Amount of storage space<7>Size of home<8>Sound insulation<9>Appearance of scheme / home<10>Facilities in home<11>Defect / repair service<12>OtherNoDissatisfiedThe response from DCH is not very good as I have to keep ringing them up to see about our defects situation.26-50Male|
[158]Ker Street Ph4RentedHouse23Very GoodYesYesNeitherStorage space isn't too bad although it could be better!Very satisfiedKitchen DinerYesLynher house - Youthes and dogs + Boxing club at night.NoBoxing club use our on street parking which caused problems for residents. Someone even drove into the side of my house trying to get out of the car park because of all the extra parked cars.It modern and open plan downstairs with a downstairs WC too.The structure - Walls are plaster board and don't hold the weight of a child's safety gate.YesHousing benefitYesMore expensiveOur gas bill is more expensive and the windows are quite draughtyYesNoNoDesignated parking bays or a residents permit only are what's required here.1YesYesYesYesGoodVery GoodVery GoodGoodGoodVery Good<1>Local area<2>Facilities in home<3>Defect / repair service<4>Feeling safe<5>Layout of home<6>Layout of estate<7>Sound insulation<8>Size of home<9>Amount of storage space<10>Appearance of scheme / home<11>front / back gardens<12>OtherYesNeutral19-25Female|
[145]Ker Street Ph4Shared OwnershipHouse23OK They were hard to contact. Also, there was a mistake on the offer we were held to ransom at the last hurdleTo become a home ownerYesNoDissatisfiedA pram / buggy or anything large. The cupboard door could have made better use of space. It's now useless.SatisfiedKitchen DinerKitchen / DinerYesThe dog next door.NoCar park is often blocked by cars. Next doors house has been damaged due to this.It's ours, it's warm and we have good neighboursParking - people blocking access to car parking space I have paid for.NoYesCheaperGood insulation and zone controlled heating.YesYesNoLines - No parking by access to private car park - This is a very upsetting issue: being pregnant I get very stressed about not being about to get car to hospital due to people blocking the car park.1YesYesNoWe've been here less than 18 months and the white paint on our house has gone green.NoNo street signs and ALL houses now have green mould on paintwork.Very GoodVery GoodVery GoodVery GoodVery GoodVery Good<1>Feeling safe<2>Local area<3>Facilities in home<4>Layout of home<5>Amount of storage space<6>Size of home<7>Sound insulation<8>front / back gardens<9>Appearance of scheme / home<10>Layout of estate<11>Defect / repair service<12>OtherNoSatisfied26-50Female|
[146]Ker Street Ph4Shared OwnershipHouse22GoodTo become a home ownerYesYesDissatisfiedCoats, clothes - Bedroom is far too small. No room for curtain polesSatisfiedKitchen DinerSeperate KitchenYesResidents of adjacent PCH tower block / boxing clubNoCommunal rear path to garden - repeated damage to lock on gate - Either unsecure or can't open it = struggle putting bins out.Clean, well equip kitchen, large garden, location - near city.Corners cut in construction - outside tap located on front of property which suffers from damage and it's hard to use.NoYesCheaperYesYesNo2NoDisturbances occur frequently occur outside.NoDisturbances occur frequently occur outside.NoNoGoodGoodGoodGoodGoodGood<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />NoSatisfied26-50Female|
[148]Ker Street Ph4Shared OwnershipHouse33Very GoodRegistered with Help to Buy SW, purchased via DCHOtherYesYesVery dissatisfiedChristmas decorations and other various itemsVery satisfiedKitchen DinerKitchen / DinerYesDrunken people shouting and fighting in the street. A particular neighbour shouting in the street, too.YesIt's energy efficiency.Lack of storage space.NoYesMuch cheaperBetter insulationNoYesYesYes, although this varies due to the disturbances previously described.YesNoThe amount of bins left out. People leave rubbish bags out and seagulls get in and spill contents onto the street.GoodGoodOKGoodVery GoodVery Good<1>Feeling safe<2>Local area<3>Appearance of scheme / home<4>Amount of storage space<5>Size of home<6>Sound insulation<7>Layout of estate<8>front / back gardens<9>Layout of home<10>Facilities in home<11>Defect / repair service<12>OtherNoVery SatisfiedDo not like the amount of rubbish left in the street or dog fouling at our front door. Bin men do not lift black bags so seagulls get in bags and spill contents. People leaving rubbish bags and other items in top half of the street, which bin men do not lift. This is not beneficial to the street appearance or hygiene. This is supposed to be a new development, which could become a 'Slum' very quickly.51-65Male|
[149]Ker Street Ph4Shared Ownership1GoodTo become a home ownerYesYesSatisfiedVery satisfiedKitchen DinerOpen Plan StyleYesAnti-social behaviour by youths and adults after darkYesIt's versatility and proximity to work and townAnti-social behaviour outside in the Devonport area.NoYesCheaperEfficient design of propertyYesYesYes1YesYes, however as I am in the forces and away for long periods of time, I worry about break-ins whilst away.YesYes however I do not allow my children to wonder after dark due to anti-social elements.YesNoSome of the residents leave rubbish outside of bins (fly tipping) and let dogs foul without clearing it up.Very GoodVery GoodVery GoodVery GoodVery GoodVery Good<1>Feeling safe<2>Local area<3>Sound insulation<4>Size of home<5>Amount of storage space<6>Appearance of scheme / home<7>Layout of estate<8>front / back gardens<9>Layout of home<10>Facilities in home<11>Defect / repair service<12>OtherNoSatisfied26-50Male|
[153]Ker Street Ph4RentedHouse34Very GoodMellisa Munt was very helpful but I was not treated as well as I would have hoped at the Council Office.OtherYesYesVery satisfiedLots of storage indeed!Very satisfiedSeparate KitchenSeperate KitchenYesThe neighbourhood can be very noisy - particularly in the early hours of the morning.YesEverything: The design, the space, the enclosed garden and the garage.The moss growing on the outside walls.YesHousing benefitYesI am a single mum, a student and I work part time and the rent is not bad at all!Much cheaperThe solar panels are helpful!YesYesNoI have a garage but other people are inconsiderate when visiting - I often cannot access my garage.1YesNoIt can be loud and violent at times :(YesNoSomething needs to be done about the parking situation.GoodVery GoodVery GoodGoodOKOK<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />NoVery SatisfiedI'm still very excited and happy about my new home even one year on! Although the paint is difficult to maintain. It rubs off when wiped or if anyone or anything rubs against it. Parking is also always an issue for people accessing the road. The often park directly in front of my garage so I can't access it.26-50Female|
[154]Ker Street Ph4RentedHouse3No answerGoodNeed a larger propertyYesYesDissatisfiedThe garage is great for storage however storage for every day items in the house is not good.SatisfiedSeparate KitchenKitchen / DinerNoYesThe en-suite! The double doors out to the garden and the garage.Not enough space for dining area.YesHousing benefitYesNo differenceYesYesNo1YesNoI haven't had any trouble but a lot of the old estate still exists and that makes me feel uneasy.YesAlthough I have noticed that the paint is very worn on some houses across the road.YesApart from those tower blocks.Very GoodVery GoodVery GoodVery GoodVery GoodVery Good<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />YesN/ASatisfied26-50Female|
[159]Millbay 1ARentedMaisonette2No answerOKNeed a larger propertyYesYesSatisfiedSatisfiedSeparate KitchenSeperate KitchenNoYesThe extra bedroom and the downstairs toilet found to be usefulCould improve the size of radiator in the sitting room (not adequate during winter)NoYesNo differenceYesYesNo1YesYesYesYesVery GoodGoodVery GoodGoodVery GoodVery Good<1>Feeling safe<2>Size of home<3>Amount of storage space<4>Facilities in home<5>Layout of home<6>Sound insulation<7>Appearance of scheme / home<8>Defect / repair service<9>Layout of estate<10>Local area<11>front / back gardens<12>OtherNoYesVery Satisfied26-50Male|
[165]Millbay 1AShared OwnershipFlat21OKPrevious property unsuitable due to ill health / disabilityYesNoVery satisfiedVery satisfiedKitchen DinerSeperate KitchenYesThe elctronic voice from the lift can be heard throughout my flat and noise from the rear door of flats can be heard below my bedroom.YesThe location and the view. I also like the built in appliances.The bathroom is cold - (the electric towel rail heater is insufficient and expensive to use). The aluminium window sills outside make a terrible racket when it rains.YesHousing BenefitYesNo differenceNoYesNoNo visitor parking at allYesYesYesYesVery GoodN/AN/AN/AGoodGood<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />Prefer not to sayNeutral26-50Male|
[168]Millbay 1ARentedFlat1No answerVery GoodDownsizing to smaller propertyYesYesVery satisfiedVery satisfiedOpen Plan StyleNoYesYesHousing benefitYesCheaperNoYesNoYesYesYesYesVery GoodVery GoodVery GoodVery GoodVery GoodVery Good<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />NoYesVery Satisfied51-65Male|
[285]NP 1b School SiteRentedHouse22Very GoodEviction or repossessionYesYesVery satisfiedVery satisfiedKitchen DinerNoYesMy kitchenLounge a bit too small but not really complaining, just being picky.YesHousing benefitNoNo differenceNoYesYesYesYesYesYesVery GoodVery GoodVery GoodVery GoodVery GoodVery Good<1>Feeling safe<2>Sound insulation<3>Appearance of scheme / home<4>Local area<5>Layout of home<6>Amount of storage space<7>Size of home<8>Facilities in home<9>front / back gardens<10>Layout of estate<11>Defect / repair service<12>OtherNoVery SatisfiedNothing really. I'm very lucky to have been offered this lovely house with my son. Really enjoy living here. Thank you very much Plymouth Community Homes!26-50Female|
[286]NP 1b School SiteRentedHouse23Very GoodOtherYesYesVery satisfiedVery satisfiedKitchen DinerKitchen / DinerYesMain Road (to be expected)YesThe location, good neighbours, the space and the fact that it's a new home.We wish the lounge was a little larger.NoYesNo differenceYesYesYes1YesYesYesNoThere's an abandoned white van (Ire N: Plate) Lots of litter and un-swept leavesVery GoodVery GoodGoodVery GoodVery GoodVery Good<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />NoSatisfied26-50Female|
[20]NP 2.1aRentedHouse22GoodDecantedRelocation due to development or regeneration; Downsizing to smaller propertyYesYesVery satisfiedVery satisfiedKitchen DinerSeperate KitchenNoYesNoYesCheaperYesYesNo1YesYesYesYesVery GoodVery GoodVery GoodVery GoodVery GoodVery Good<1>Facilities in home<2>Layout of home<3>Defect / repair service<4>front / back gardens<5>Amount of storage space<6>Feeling safe<7>Size of home<8>Sound insulation<9>Appearance of scheme / home<10>Layout of estate<11>Local area<12>OtherNoSatisfied51-65Female|
[22]NP 2.1aRentedHouse21GoodDownsizing to smaller propertyYesYesSatisfiedSatisfiedKitchen DinerKitchen / DinerNoYesThe high energy efficiencyNoYesMuch cheaperYesYesYes1YesYesThe area feels much safer since it's been redevelopedYesYesVery GoodVery GoodGoodVery GoodGoodGood<1>Appearance of scheme / home<2>Feeling safe<3>Facilities in home<4>Amount of storage space<5>Layout of estate<6>Local area<7>front / back gardens<8>Sound insulation<9>Size of home<10>Layout of home<11>Defect / repair service<12>OtherNoVery Satisfied26-50Male|
[30]NP 2.1aRentedFlat11GoodTo move to independent accommodationYesYesNeitherSatisfiedOpen Plan StyleNoYesBeing open planNothingYesHousing benefitYesNo differenceNoYesYesYesYesYesYesVery GoodGoodGoodVery GoodVery GoodVery Good<1>Local area<2>Facilities in home<3>Feeling safe<4>Size of home<5>Sound insulation<6>Appearance of scheme / home<7>Amount of storage space<8>Layout of estate<9>Defect / repair service<10>Layout of home<11>front / back gardens<12>OtherNoSatisfied26-50Male|
[33]NP 2.1aRentedFlat11Very GoodMutual ExchangeAsked to leave by family or friendsYesYesVery satisfiedNoYesMy home is central to bus routes, doctors etc. and is safe and secure.The damp and the smell downstairs in the entranceYesHousing benefitYesNo differenceNoYesYesYesYesYesVery GoodN/AVery GoodGoodVery GoodVery Good<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />Prefer not to sayYesVery SatisfiedThe entrance to the block is wet and damp and black with mould and the ceiling is flaking and the floor is slippy.26-50Female|
[34]NP 2.1aRentedFlat2No answerGoodMutual exchangeDownsizing to smaller propertyYesNoVery satisfiedDissatisfiedSeparate KitchenSeperate KitchenYesI can often hear my neighboursYesThe fact that I have no stairs.It's too dark.YesHousing benefitNoI find the bedroom tax unaffordableNo differenceYesYesNo1NoThe front has an intercom but the back door is always left open.YesYesYesVery GoodVery GoodVery GoodVery GoodVery GoodVery Good<1>Feeling safe<2>Sound insulation<3>Size of home<4>Layout of home<5>Facilities in home<6>Appearance of scheme / home<7>Amount of storage space<8>Defect / repair service<9>front / back gardens<10>Local area<11>Layout of estate<12>OtherYesNeutralThe problems with leaks is a real issue. Water dripping into communal area is dangerous. Electrical supply is right next to the problem area. Carpets are soaked and the walls and ceiling are black. It's a health hazard. People walking into the building via the back door gives the intercom to be a waste of time - ne security or piece of mind.26-50Female|
[38]NP 2.1aRentedHouse5No answerVery GoodNeed a larger propertyYesYesVery satisfiedSatisfiedSeparate KitchenOpen Plan StyleNoYesYesHousing benefitNoMore expensiveNoYesYesYesYesYesYesVery GoodOKVery GoodVery GoodVery GoodVery Good<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />NoYesSatisfied51-65Male|
[44]NP 2.1aRentedHouse23GoodRelocation due to development or regenerationYesYesDissatisfiedNeitherKitchen DinerSeperate KitchenNoYesIt's new.Would have liked a three bedroomYesHousing benefitNoHad to give up work to look after partner who has terminal cancer.CheaperBetter insulation, solar panelsYesNo2YesYesYesYesGoodGoodGoodGoodGoodGood<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />YesA stair lift that I pay for.NoShould be freeNeutral51-65Male|
[47]NP 2.1bRentedHouse23OKRelocation due to development or regeneration; Downsizing to smaller propertyYesYesSatisfiedVery satisfiedSeparate KitchenOpen Plan StyleYesNeighbours across the road and at the back of us are very noisyYesThe kitchen - it is bigger than the one we had.NoYesMuch cheaperSolar panelsYesYesYes1YesYesYesNoVery GoodVery GoodGoodGoodGoodGood<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />YesYesVery Satisfied51-65Female|
[48]NP 2.1bRentedHouse2No answerVery GoodRelocation due to development or regenerationYesYesVery satisfiedVery satisfiedKitchen DinerKitchen / DinerNoYesWell insulated so it's very warm. Nice sized kitchen and nice to have a bathroom upstairs and a toilet downstairs.Nothing.YesHousing benefitYesMuch cheaperNoYesYesYesYesYesNoOn the new build side the pavements are not finished so drains are sticking out which makes it difficult for cars to pull up on my driveVery GoodVery GoodVery GoodVery GoodVery GoodVery Good<1>Feeling safe<2>Layout of home<3>Facilities in home<4>Local area<5>Defect / repair service<6>Appearance of scheme / home<7>Size of home<8>Sound insulation<9>Amount of storage space<10>front / back gardens<11>Layout of estate<12>OtherNoVery SatisfiedAs I'm in the new build my view looks out to the other side of Grassendale which they have done the houses up but I think the estate would look a lot better if they did something to the front gardens as they look a state. Maybe turn them into driveways like the new builds. Also, the road through Grassendale needs re-surfacing as well. Other than that, all okay!26-50Female|
[53]NP 2.1bShared OwnershipHouse34Very GoodNoI feel that the descriptions online are inadequate. I would have liked room dimensions and a full photographic layout as provided by estate agents along with full details.NeitherLarger items, Christmas tree / decorations, books etc.NeitherSeparate KitchenOpen Plan StyleThere is a lot of noise from generators somewhere that has a throbbing noise. When these are not on however, it is very quiet.YesThat it's new. That it's warm. That it's partially mine and will be all mine at some point in the futureThe internal decorative finish and the cheap finish in the kitchen.NoYesNo differenceYesNoNoI would prefer another parking space and for visitor parking to be sign posted as people aren't sure which spaces are for visitors.2Yes and no - It's North Prospect! It still has a few troublesome residents but I do feel safe 99% of the time.It's North Prospect! and there are quite a few of the old problems that are still with us. But it is generally lovely, same everywhere.YesExcept for the external light at the front.YesAs it ages, I hope it stays attractive. I've seen no upkeep of the area yet but that doesn't mean it's not happening.GoodN/AGoodVery GoodGoodGood<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />YesNo adaptionsI am happy there is enough space should adaptions be needed in future.SatisfiedThe decorative finish internally is poor and feels hurried and in places totally lacking in care- very slap dash. Little care has been put into the finishing touches which I hope will be put right in the 12 month reporting period. The kitchen appliances are poor and the cooker feels cheap, as does the hob, which to be quite honest, is dangerous. The fan is okay and the light is okay. The light fitting is cheap, the work surface has metal joining bars. Really, really bad and a terrible finish to the surface which spoils the look. I was upset that the market units have carriage lights and far superior kitchens etc. What else is different? It makes me wonder! And it upsets me that I feel like a second class shared owner.26-50Female|
[61]NP 2.1bShared OwnershipHouse33GoodPCHRelocation due to development or regenerationYesYesDissatisfiedClothes, bedding etc.SatisfiedKitchen DinerSeperate KitchenNoNoEverythingSmall gardenNoYesMuch cheaperSolar panelsYesYesNo2YesYesYesApart from the green algae growing on paintwork outside on ALL housesYesGoodGoodGoodGoodGoodGood<1>Feeling safe<2>Defect / repair service<3>Sound insulation<4>Size of home<5>Amount of storage space<6>Facilities in home<7>Layout of home<8>Appearance of scheme / home<9>front / back gardens<10>Layout of estate<11>Local area<12>OtherNoSatisfied51-65Female|
[10]Pleasure HillRentedHouse45GoodPrevious property unsuitable due to ill health / disabilityYesYesSatisfiedThere is a shortage available however due to a lot of specialist equipment that our disabled children require, we have struggled a bit.Very satisfiedKitchen DinerKitchen / DinerYesAlthough this is completely out of our control - We live near a busy road and the noise from traffic can be quite loud.YesOur home is absolutely beautiful. We love it all but I think if we had to choose just one aspect, then it would be our garden.The house is designed for large families however the kitchen / diner is too small for families of 4+YesHousing benefitNoI appreciate that the home is considerably less than the market rent for the property however I think a family would struggle to afford to pay £800+ PCM.Much cheaperThis house is like a sauna, we've had the heating on only a handful of times since moving in.YesYesNoThe street that our home is in has inadequate numbers of spaces for the entire neighbourhood.2YesYesYes, although some local residents have fallen out. The original residents strongly opposed the planning for our homes and one is particularly resentful.YesIt's just beautiful. Everyone is overwhelmed when they visit.YesVery GoodOKGoodGoodGoodGood<1>Size of home<2>Appearance of scheme / home<3>front / back gardens<4>Layout of home<5>Amount of storage space<6>Feeling safe<7>Sound insulation<8>Local area<9>Layout of estate<10>Facilities in home<11>Defect / repair service<12>OtherYesWe are just awaiting building work to start on a wet room and external lift plus ceiling hoistsYesThey will meet needs once completed however we have been disappointed that the process has taken almost a year.Very SatisfiedThe move has been life changing for us and I can't imagine that we'll ever need to move. The complex needs of our children will be met here. This is a huge relief after a 5 years search for an accessible home. I still think that Plymouth City Council need to consider whether they are building an adequate number of accessible homes as I know of many family who are struggling in homes which are completely unsuitable for their needs. We consider ourselves incredibly lucky.26-50Female|
[226]PLUSS SiteRentedHouse2No answerVery GoodYesYesSatisfiedSatisfiedYesNeighbours next door argue a lot.YesThe location, the new environment and the layout of the house.NothingYesHousing benefitYesCheaperCheaper due to solar panelsYesYesNo1YesYesYesYesOKGoodOKOKGoodVery Good<1>Feeling safe<2>Local area<3>front / back gardens<4>Layout of estate<5>Facilities in home<6>Layout of home<7>Appearance of scheme / home<8>Size of home<9>Amount of storage space<10>Defect / repair service<11>Sound insulation<12>OtherNoYesSatisfied26-50Female|
[230]PLUSS SiteRentedFlat21GoodRelocation due to development or regenerationYesYesSatisfiedSatisfiedNoYesIt's new and spacious!NothingYesHousing benefitYesNo differenceUnsure as yet.NoYesYesYesYesYesVery GoodN/AN/AN/AVery GoodVery Good<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />NoSatisfied66-75|
[232]PLUSS SiteRentedFlat2No answerVery GoodNeed a larger propertyYesYesSatisfiedVery satisfiedKitchen DinerOpen Plan StyleNoNoGates will not lock / unlock.The layout / amount of space.The vent is very flimsy and so lets in lots of cold air, even when closed and the noise from the wind is unbearable!YesHousing benefitYesNo differenceYesYesYesIt would solve arguments / confusing if parking was numbered,1YesYesYesYesVery GoodVery GoodVery GoodVery GoodVery GoodVery Good<1>Size of home<2>Feeling safe<3>Local area<4>Layout of home<5>front / back gardens<6>Amount of storage space<7>Facilities in home<8>Sound insulation<9>Defect / repair service<10>Appearance of scheme / home<11>Layout of estate<12>OtherNoYesVery Satisfied26-50Female|
[235]PLUSS SiteRentedHouse3No answerGoodNeed a larger propertyNoNo because we were not informed of the council tax banding and were shocked when we saw how much it was.YesNeitherSatisfiedSeparate KitchenSeperate KitchenNoYesThe size and the area we now live inHow much we pay in rent.YesHousing benefitNoCheaperYesNoYesResisents park in visitors spaces instead of their own which then makes it difficult for others2YesYesYesYesOKGoodGoodGoodGoodVery Good<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />NoSatisfied51-65Male|
[111]Plym ViewRentedHouse2No answerVery GoodDownsizing to smaller propertyYesYesNeitherCould do with another cupboard in the kitchenSeparate KitchenSeperate KitchenNoYesIt's new, it's quieter and there's no passing traffic.YesHousing benefitYesMuch cheaperSolar panels and a smart meter so I can see what I use daily.NoYesYesYesYesYesYesOKN/AOKOKOKGood<1>Feeling safe<2>front / back gardens<3>Layout of home<4>Facilities in home<5>Size of home<6>Sound insulation<7>Appearance of scheme / home<8>Layout of estate<9>Amount of storage space<10>Local area<11>Defect / repair service<12>OtherPrefer not to sayVery SatisfiedIt's taken far too long to register the post code. Still doesn't show up on Google or SatNav, still displays as the school.51-65Female|
[116]Plym ViewShared OwnershipHouse2Very GoodTo become a home ownerYesYesVery satisfiedVery satisfiedSeparate KitchenSeperate KitchenNoYesThe fact that I own half of it and have the opportunity to buy the rest later.The back to back gardens as there's less privacy.NoYesCheaperSolar panelsYesYesYes2YesYesYesYesVery GoodVery GoodGoodVery GoodVery GoodVery Good<1>front / back gardens<2>Layout of home<3>Facilities in home<4>Size of home<5>Amount of storage space<6>Sound insulation<7>Appearance of scheme / home<8>Layout of estate<9>Local area<10>Defect / repair service<11>Feeling safe<12>OtherNoVery SatisfiedThe shared ownership scheme is brilliant. Were it not for this scheme, I would have never been able to get on the property ladder.19-25Female|
[122]Plym ViewShared Ownership1Very GoodTo become a home ownerYesYesVery satisfiedVery satisfiedSeparate KitchenSeperate KitchenYesNext door neighbourYesIf they are kept clean and tidy by residentsEverythingNeighbour next door who rent and do not respect the area or people who work. (They don't)NoYesNo differenceNot yet - Have only been here 5 monthsYesYesYes1NoNeighbours and their friends are very intimidating, strangers are constantly arriving and then leaving.NoAs aboveYesWell, it would if people didn't put their bins at the front of house and leave rubbish outside too.NoNot when the bins get blown over and rubbish blows everywhere and they don't pick up the rubbish.GoodGoodGoodOKVery GoodVery Good<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />NoVery SatisfiedI have a shared ownership home and one side is brought outright and the other side is rented. I don't think this should happen, as I have to live next door to people who rent and they are horrible. No respect for anyone as they don't need to work. I think it would be better if the estate had areas: Rented together, shared together and full ownership. May get a better class neighbour as I am living in hell at the moment.26-50Female|
[124]Plym ViewShared OwnershipHouse33Spectrum - Shared OwnershipTo become a home ownerYesYesSatisfiedSatisfiedKitchen DinerKitchen / DinerNoYesAlthough there are too many bins on the estate which are left on paths and walk throughs usually outside our house!Good size roomsNo front garden and the fact that the front door and kitchen window go straight onto the path outside.NoYesNo differenceYesYesYes1YesYesYesNoNo street signs, bins left out and get blown around and wall rendering not fixed even after complaint made.GoodGoodPoorOKGoodGood<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />NoNeutralHaving children, the house is more active and so we have noticed that we need to re-paint soon as there are lots of marks and not easy to wipe as painted in a thin layer of matt paint. Also, carpets are looking worn already. Cost saving for the builders but for us over the next few years.26-50Female|
[127]Plym ViewShared OwnershipHouse34Very GoodOtherYesYesNeitherBoxes of memoriesVery satisfiedKitchen DinerKitchen / DinerNoYesIt's quiet and no one bothers us. No customers from the drug dealers knocking.N/ANoYesCheaperBecause my new house is warmerYesYesYes2YesYesYesYesVery GoodVery GoodVery GoodVery GoodVery GoodVery Good<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />Prefer not to sayHaving a downstairs toiletYesSatisfied26-50Female|
[131]Plym ViewShared Ownership22Very GoodTo become a home ownerYesYesVery satisfiedVery satisfiedSeparate KitchenSeperate KitchenNoYesGood designIt's a little smallNoYesCheaperNot a pre-pay meterYesNoYes2YesYesYesYesVery GoodVery GoodVery GoodVery GoodVery GoodVery Good<1>Feeling safe<2>Sound insulation<3>Appearance of scheme / home<4>Size of home<5>Layout of home<6>front / back gardens<7>Facilities in home<8>Amount of storage space<9>Defect / repair service<10>Layout of estate<11>Local area<12>OtherNoVery Satisfied19-25Female|
[132]Plym ViewShared OwnershipHouse34Very GoodNeed a larger propertyYesYesVery satisfiedVery satisfiedSeparate KitchenKitchen / DinerNoYesHaving 3 toilets (2 bathrooms) which makes sharing a house much easier when getting ready for school / work. I also love that the bedrooms are very spacious.It would have been nice to have had a bigger garden.NoYesMore expensiveBecause it's a larger home.YesYesYes1YesYesYesYesVery GoodVery GoodGoodVery GoodVery GoodVery Good<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />NoSatisfiedThere are a lot of paint cracks that have appeared over the last few months. Although these are only superficial and can be remedied, they will still take time and money to fix. My downstairs toilet radiator doesn't work. I had a workman around to fix it which he managed to do by shutting off all the other radiators in the house. He then switched them all back on - Since then it reverted back to not working. I can live with this, although I'd prefer not to!26-50Female|
[180]Plymstock QuarryRentedHouse2No answerVery GoodOtherNoI did not, but it was very short notice due to the situation I was in. They gave me all the info they could at the time.YesNeitherSatisfiedKitchen DinerKitchen / DinerNoYesEverything! The layout of the house, garden, area, the neighbours, the security.The postcode is still not on Sat Nav and an ambulance couldn't find us. (Not an emergency luckily, but stitches were required)NoYesCheaperMore energy efficientYesYesNoVisitors need to park on the main road as there is no visitor parking.1YesYesYesNoNot whilst the rest of the estate is still under construction but the rest of it looks niceVery GoodVery GoodPoorGoodGoodGood<1>Feeling safe<2>front / back gardens<3>Facilities in home<4>Appearance of scheme / home<5>Local area<6>Size of home<7>Defect / repair service<8>Layout of home<9>Layout of estate<10>Amount of storage space<11>Sound insulation<12>OtherNoVery Satisfied26-50Female|
[184]Plymstock QuarryShared OwnershipNo answerGoodTo become a home ownerYesYesSatisfiedVery satisfiedKitchen DinerKitchen / DinerNoYesVery spacious sized roomsOutside noise from buildersNoYesNo differenceYesYesNoOnly one space per house with no drive way so parking can be a problem with so many cars on the estate.1YesYesNoWould prefer different coloured outside wallsYesVery GoodN/AOKGoodGoodVery Good<1>Size of home<2>Layout of home<3>Local area<4>Sound insulation<5>Amount of storage space<6>Facilities in home<7>Feeling safe<8>front / back gardens<9>Defect / repair service<10>Appearance of scheme / home<11>Layout of estate<12>OtherNoSatisfied26-50Male|
[195]River ViewRentedFlat23OKEviction or repossession; Previous property unsuitable due to ill health / disabilityNoNoSatisfiedDissatisfiedSeperate KitchenNoYesI don't like open plan kitchen. No windows in the bathroom - lack of ventilation. No clothes line outside to dry clothes. Dump in main bedroom from the first time we moved to a new build property.YesHousing benefitYesCheaperIt's a new build home with a smart meter and an energy saving system.YesNo1YesYesSometimesNoNoOKGoodGoodGoodOKGood<1>Feeling safe<2>Local area<3>Layout of home<4>front / back gardens<5>Facilities in home<6>Defect / repair service<7>Size of home<8>Layout of estate<9>Amount of storage space<10>Sound insulation<11>Appearance of scheme / home<12>OtherYesNeutral26-50Male|
[197]River ViewRentedFlat23GoodAsked to leave by family or friendsYesYesSatisfiedSatisfiedKitchen DinerSeperate KitchenNoNoThe modern styleNo garden, no washing lines or balcony.YesHousing benefitYesNo differenceYesNoNo1YesYesYesYesVery GoodVery GoodVery GoodVery GoodVery GoodVery Good<1>Feeling safe<2>Size of home<3>Appearance of scheme / home<4>Amount of storage space<5>front / back gardens<6>Local area<7>Sound insulation<8>Facilities in home<9>Layout of home<10>Layout of estate<11>Defect / repair service<12>OtherYesN/ASatisfied26-50Female|
[210]River ViewRentedFlat22OKPrevious property unsuitable due to ill health / disabilityYesYesSatisfiedVery satisfiedSeparate KitchenSeperate KitchenNoYesThe size of my living room! It is very spacious.The bath is tiny!YesHousing benefitYesCheaperBecause of energy saving devicesNoYesYesYesYesYesNoThe new builds look nice but not the old houses.Very GoodVery GoodVery GoodVery GoodOKVery Good<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />YesVery SatisfiedThe hinges on the kitchen cupboards are very poor and keep coming off.26-50Female|
[211]River ViewRentedFlat23Very GoodNeed a larger propertyYesYesNeitherSatisfiedKitchen DinerSeperate KitchenYesNoise from people on the street / in the neighbourhoodYesIt's clean and it's nice and warm.The neighbourhoodYesHousing benefitYesMuch cheaperBetter insulationYesYesYes1YesYesYesYesGoodVery GoodVery GoodOKOKVery Good<1>Size of home<2>Layout of home<3>Defect / repair service<4>Appearance of scheme / home<5>Facilities in home<6>Layout of estate<7>Feeling safe<8>Sound insulation<9>Local area<10>Amount of storage space<11>front / back gardens<12>OtherNoSatisfied26-50Male|
[75]Squirrel CloseShared OwnershipHouse32GoodTo become a home ownerYesYesVery satisfiedVery satisfiedKitchen DinerOpen Plan StyleNoYesThe size, the layout and the locationNothingNoYesMore expensiveYesNoNoThere was plenty of space until Aster Homes insisted on drawing lines onto the parking area which has minimised space!2YesYesYesYesApart from the new unnecessary parking lines!Very GoodVery GoodOKVery GoodVery GoodVery Good<1>Size of home<2>Feeling safe<3>front / back gardens<4>Layout of home<5>Amount of storage space<6>Appearance of scheme / home<7>Facilities in home<8>Defect / repair service<9>Sound insulation<10>Local area<11>Layout of estate<12>OtherNoVery SatisfiedLovely home - Myself and partner are very thankful of Help to Buy Scheme - It enabled us to get onto the property ladder at an affordable price, further enabling us to start a family. We will love here for a very large part of our lives.19-25Female|
[76]Squirrel CloseShared OwnershipHouse23GoodYesYesSatisfiedSatisfiedKitchen DinerOpen Plan StyleNoYesHowever there is more parking needed here as most houses have multiple cars.The open-plan style main room. The bedrooms are a good size. I also love having a separate utility room.The lack of parking, no front garden and the fact the wooden panelling at the front of the house is staining the paintwork.NoYesMore expensiveThis is a bigger home to heat.YesNoNoMost household have multiple cars to it is always difficult to park.1YesYesNoThe external wooden panelling has stained the paintwork.NoSome houses have allowed front gardens to overgrow. Also, one garden has had a stair gate in it for months. Another has had an old toilet sat in the front garden for months.GoodGoodVery GoodVery GoodGoodVery Good<1>Facilities in home<2>Amount of storage space<3>Size of home<4>front / back gardens<5>Defect / repair service<6>Layout of home<7>Appearance of scheme / home<8>Sound insulation<9>Feeling safe<10>Local area<11>Layout of estate<12>OtherNoSatisfiedAster deal with complaints and concerns very poorly. Care and effort were not taken when finishing the home so there are many aesthetic faults. These are unnecessary and could have been easily avoided.26-50Female|
[79]Squirrel CloseShared OwnershipHouse31GoodAsked to leave by family or friendsYesNoDissatisfiedNo suitable place to keep wardrobes in the bedrooms.SatisfiedKitchen DinerNoYesLocation, quiet areaBedrooms are too small for wardrobes or even a reading table.NoNoToo expensive for the size of the bedroomsCheaperYesYesNo1YesYesYesYesGoodGoodOKOKGoodVery Good<1>Feeling safe<2>Size of home<3>Local area<4>Amount of storage space<5>Layout of estate<6>front / back gardens<7>Appearance of scheme / home<8>Facilities in home<9>Layout of home<10>Sound insulation<11>Defect / repair service<12>OtherNoSatisfied26-50Male|
[80]Squirrel CloseShared OwnershipHouse34GoodTo become a home ownerYesYesDissatisfiedHoover, suitcases, Christmas decorations etc. as we're not allowed to use the loft.Very satisfiedSeparate KitchenSeperate KitchenNoYesWe love it, mainly because it's brand new and it's ours.Would have preferred more storage like an under stairs cupboard and more kitchen units.NoYesCheaperWe've downsized.YesNoNoWe own a parking space, but as there is no number on it, everyone else parks in it, so we have to park on the road.1YesYesNoNot too sure about the wood on the outside, or the roof style, but inside and the garden is great.NoThe residents at the beginning of the street have loads of rubbish outside their homes and overgrown weeds. They also dump rubbish in our bin shed.PoorGoodPoorPoorOKOK<1>Size of home<2>Amount of storage space<3>Layout of home<4>Facilities in home<5>Sound insulation<6>front / back gardens<7>Feeling safe<8>Appearance of scheme / home<9>Defect / repair service<10>Local area<11>Layout of estate<12>OtherNoSatisfied26-50Male|
[83]Squirrel CloseRentedHouse23Very GoodDownsizing to smaller propertyYesYesSatisfiedSatisfiedKitchen DinerKitchen / DinerNoYesThe lovely big staircase and landing area upstairs. The big kitchen / diner and I love having a garden.The lounge is a little small.YesHousing benefitNoAs my partner is unemployed at the moment, we need help with rent.Much cheaperYesYesYesVisitors to other residents park in front of our house instead of using the visitor parking2YesYesYesNoSome residents leave rubbish outside the house and the garden is overgrown.GoodVery GoodGoodGoodGoodGood<1>Feeling safe<2>Size of home<3>front / back gardens<4>Local area<5>Appearance of scheme / home<6>Amount of storage space<7>Layout of home<8>Facilities in home<9>Sound insulation<10>Layout of estate<11>Defect / repair service<12>OtherNoHome for life - wider doorways and lower light switches.SatisfiedIn the allocated parking around the back of the house, there isn't a street light or any other means of lighting. When I leave to go to work at 7am it is still pitch black, quite frightening and potentially dangerous . I had problems with my car the other morning and couldn't see what I was doing. If I broke down on a public road at least I would have had street lighting to see but I had no light, parked right outside my own house. Also visitors of other residents park outside our house when they should be parking in visitor spaces. When I want to park outside my own home to drop off shopping, I can't because someone else is parked there. Also people from the school park in our street all day.26-50Female|
[85]Squirrel CloseRentedHouse22GoodDownsizing to smaller propertyYesYesDissatisfiedNot much storage.Very satisfiedKitchen DinerOpen Plan StyleNoYesIt's so lovelyNoneYesHousing benefitYesNo differenceYesYesYes1YesVery!YesVery!YesGoodVery GoodPoorOKOKVery Poor<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />YesMy son and I have wheelchair adaptationsYesVery SatisfiedI think it would be nice to have numbers on the parking spaces as often people take up spaces that do not belong to them. There are only 4 disabled parking spaces and they are always taken. I am a wheelchair user as is my son and we cannot use these disabled spaces are they are always taken.26-50Female|
[87]St Philips ChurchRentedFlat22GoodAsked to leave by family or friendsYesYesSatisfiedSatisfiedNoYesI like the layout and the rooms are a good size.I'm not so keen on the layout of the main bedroom.YesHousing benefitYesCheaperNoYesYesYesYesYesGoodGoodVery GoodGoodVery GoodVery Good<1>Facilities in home<2>Feeling safe<3>Defect / repair service<4>Size of home<5>Amount of storage space<6>Layout of home<7>Sound insulation<8>Appearance of scheme / home<9>Local area<10>front / back gardens<11>Layout of estate<12>OtherNoYesSatisfiedI'm really happy with my new home. The rooms are a good size and the layout is really nice.19-25Female|
[91]St Philips ChurchRentedFlat2No answerGoodNeed a larger propertyYesNoNeitherBaby's belongings - I can't put the pram in the store room due to damp and mould and our pram storage door does not lock.Very satisfiedSeparate KitchenOpen Plan StyleNoYesThe area, the views, the layout. Having a balcony is also really nice.Had a few faults such as damp that has not been resolved.YesHousing benefitYesMore expensiveHad a baby!YesYesYes1NoFront access door doesn't always shut - it has to be slammed to shut properly and so is often left open. Another issue that has still not been fixed.YesYesYesOKGoodGoodVery GoodGoodGood<1>Feeling safe<2>Defect / repair service<3>Facilities in home<4>Local area<5>Appearance of scheme / home<6>Amount of storage space<7>Size of home<8>Sound insulation<9>front / back gardens<10>Layout of home<11>Layout of estate<12>OtherNoNeutralIt is a lovely house / home however the issues and faults we still have, have caused us not to be able to enjoy it! The extractor fan is not working properly and has mould growing around it. In the communal hallway there is A LOT of mould everywhere, especially at the top of the stairwell and by the post boxes inside the entrance door which is growing rapidly. Not only that but when it rains, at the top of the stairwell there is a vent in the roof and so it rains inside! The steps get wet and it's freezing as I have a newborn baby I am not happy with these issues I have stated not being resolved. I also speak on behalf of everyone in the block as it is dangerous and not environmentally healthy!19-25Female|
[14]VisionRentedFlat2No answerOKTo move to accommodation with supportNoWe had not seen the house because of Devon Home Choice's poor policies and did not have the chance to choose a suitable house for ourselves.YesNeitherSatisfiedOpen Plan StyleYesOur neighbours from flat 8 who throw sticks to us when drunk and flat 1 who blames us for making noise which is not true and swears at my young children (aged 9 and 14)YesI like that one of the bedrooms has its own bathroom and the white goods in the kitchen.The quality of the materials used to build this building is very poor - We have mould everywhere as the rain penetrates the walls.YesHousing benefitYesIt is affordable in general but at this point we cannot afford it because of our language barrier.No differenceUnsure yet - Still waiting to find out.NoYesNoNoNoYesYesGoodVery GoodVery GoodVery GoodVery GoodVery Good<1>Local area<2>Layout of home<3>Defect / repair service<4>Feeling safe<5>Amount of storage space<6>Size of home<7>Facilities in home<8>Sound insulation<9>Appearance of scheme / home<10>Layout of estate<11>front / back gardens<12>OtherNoDissatisfiedThe house is built very weakly. The rain penetrates the house and there is mould everywhere. The smell from the toilets in one of the rooms does not disappear no matter how many times we clean it with different products.26-50Male|
[72]Vision EShared OwnershipHouse34GoodNeed a larger propertyYesYesSatisfiedSatisfiedKitchen DinerSeperate KitchenNoYesNoCheaperYesYesYes2YesYesYesYesGoodVery GoodOKOKOKVery Good<1>Feeling safe<2>Appearance of scheme / home<3>Facilities in home<4>Layout of estate<5>Local area<6>Layout of home<7>front / back gardens<8>Amount of storage space<9>Size of home<10>Sound insulation<11>Defect / repair service<12>OtherNoNeutralThe defect cover was rubbish. We listed our problems and they were not addressed - I wouldn't recommend Aster to anyone! We bought the house and since buying it we have called Aster with no help so I wouldn't like to say their service is good, I would say it is disgusting.26-50Female|
[62]Vision ERentedFlat11Very GoodRelocation due to development or regenerationYesYesSatisfiedVery satisfiedKitchen DinerOpen Plan StyleNoYesAlthough the bin shed is quite a long way away.It's really spacious for one person. It's also light and bright.Some of the neighbours are a bit troublesome.YesHousing BenefitYesNo differenceNoYesYesTaxis and friends other other neighbours park outside.YesYesYesYesSometimes there is litter outside my home in the garden-type areas and in the car park.Very GoodVery GoodGoodVery GoodVery GoodVery Good<1>Feeling safe<2>Size of home<3>Amount of storage space<4>Facilities in home<5>Defect / repair service<6>Appearance of scheme / home<7>front / back gardens<8>Layout of home<9>Layout of estate<10>Local area<11>Sound insulation<12>OtherYesGrab rail for bath in bathroom.YesVery SatisfiedThe heating/ hot water system was wired up wrong, so that when you turn the hot water on, the heating sometimes comes on. I am used to this now and am happy to live with it. I have found ways around it and do not want it altered now.51-65|
[64]Vision ERentedFlat1No answerGoodRelocation due to development or regenerationYesYesSatisfiedSatisfiedKitchen DinerKitchen / DinerYesThe lady that lives next door Number 84 - Always pissed and causing trouble - I can't get through to herYesNormally it's quiet when number 84 is not home - I get on well with the rest of the tenants.The trouble maker in number 84.YesHousing benefitYesCheaperNoYesYesYesYesYesYesVery GoodGoodGoodGoodGoodGood<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />YesI have home visits and a carerYesSatisfiedSome people need to get their facts right before they start pointing fingers at people. I keep myself to myself so keep out of my face and I will keep out of yours. I'm 54 years old. Let me live the rest of my life in peace.51-65Male|
[66]Vision ERentedFlat1No answerVery GoodEmergency TransferYesVery satisfiedVery satisfiedOpen Plan StyleIt's nice and big, and new!It's damp and the communal areas are bad.YesHousing benefitYesNo differenceNoYesYesNoNoIt's a rough areaNonot reallyNoGoodGoodGoodGoodGoodGood<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />YesNeutralVery disappointed that this is a new build and the communal areas have been vandalised already.26-50Female|
[325]Waterloo CourtRentedHouse2No answerVery GoodNeed a larger propertyYesYesSatisfiedVery satisfiedSeparate KitchenNoYesNice and new! It's very suitable.Nothing. Everything is fine.YesHousing benefitYesNo differenceNoYesYesYesYesGoodVery GoodVery GoodOKGoodGood<1>Appearance of scheme / home<2>Feeling safe<3>Local area<4>Layout of estate<5>Amount of storage space<6>front / back gardens<7>Size of home<8>Facilities in home<9>Layout of home<10>Defect / repair service<11>Sound insulation<12>OtherNoVery Satisfied26-50Male|
[326]Waterloo CourtRentedHouse23Very GoodPrevious property unsuitable due to ill health / disabilityYesYesSatisfiedVery satisfiedKitchen DinerSeperate KitchenNoYesThe garden and that it's ground level (for shopping)Not as warm as I was hopingYesHousing benifitYesMore expensivePoor insulation (gaps under doors), although my water bills are cheaperYesYesYes2YesYesYesYesVery GoodVery GoodVery GoodVery GoodVery GoodVery Good<1>Sound insulation<2>Facilities in home<3>front / back gardens<4>Layout of home<5>Feeling safe<6>Appearance of scheme / home<7>Local area<8>Amount of storage space<9>Layout of estate<10>Defect / repair service<11>Size of home<12>OtherYesN/ASatisfied51-65Female|
[327]Waterloo CourtRentedHouse24Very GoodEviction or repossessionYesYesVery satisfiedKitchen DinerKitchen / DinerNoYesLarge garden and big hallwaysNot having enough parking passes for visitorsNoYesMuch cheaperYesYesYes2YesYesYesYesVery GoodVery GoodGoodGoodGoodGood<1>Feeling safe<2>Layout of estate<3>front / back gardens<4>Layout of home<5>Defect / repair service<6>Facilities in home<7>Appearance of scheme / home<8>Local area<9>Amount of storage space<10>Size of home<11>Sound insulation<12>OtherNoVery Satisfied19-25Female|
[328]Waterloo CourtRentedHouse2No answerVery GoodAsked to leave by family or friendsYesYesVery satisfiedVery satisfiedNoYesThe house is very well designed and spaciousChildren play ball games in the parking area hitting cars and windows of house (although this is not a problem with my home as such)NoYesNo differenceYesYesYes2YesYesYesYesVery GoodVery GoodVery GoodVery GoodVery GoodVery Good<1>Feeling safe<2>Size of home<3>Layout of home<4>Appearance of scheme / home<5>Layout of estate<6>front / back gardens<7>Local area<8>Amount of storage space<9>Facilities in home<10>Defect / repair service<11>Sound insulation<12>OtherNoVery Satisfied19-25Female|
[330]Waterloo CourtRentedHouse3No answerGoodPrevious property unsuitable due to ill health / disabilityYesYesSatisfiedSatisfiedNoYesAll rooms are of a nice sizeThe stairs but this cannot be avoided. Maybe could have made 3 bed on two levels?YesHousing benefit.YesMore expensiveBecause it's a bigger place.NoYesYesYesYesYesYesVery GoodVery GoodVery GoodVery GoodVery GoodVery Good<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />YesI've had some handles put on the walls in the bathroom to help me get in and out better.I would like a shower room.Satisfied51-65Female|
[333]Waterloo CourtRentedHouse3No answerGoodNeed a larger propertyYesYesSatisfiedSatisfiedKitchen DinerNoYesYesHousing BenefitYesMore expensiveYesYesYes1YesYesYesYesGoodGoodGoodGoodGoodGood<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />NoSatisfied26-50Male|
[334]Waterloo CourtRentedFlat11Very GoodI was put through a DRAG pannel successfully :-)To move to independent accommodationYesNoDissatisfiedThings like the hoover, mop and bucket. Most of the flat is beautiful but the TV point is in a ridiculous place, beside glass doors which you would have to put the TV in front of...SatisfiedOpen Plan StyleNoYesIt looks really nice, it's warm the rooms are good sizes and the view is beautiful out on to the fields of Stonehouse creek. It also feels safe and secure.The location of the TV point and the lack of available storage space.YesHousing benefit.YesNo differenceNoYesYesYesYesYesYesAlthough there is one house here who's garden is strewn with rubbish. The rest looks lovely.Very GoodN/AVery GoodVery GoodVery GoodVery Good<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />YesVery SatisfiedThis is the first time in a long time a living space has felt like a home for me. I love my flat and I feel safe and happy when I'm here.26-50|
[337]Waterloo CourtRentedFlat23GoodAsked to leave by family or friendsYesYesSatisfiedSatisfiedKitchen DinerKitchen / DinerYesVery loud music and TV from neighboursYesYesHousing BenefitYesMore expensiveNoYesYes1YesYesYesYesGoodGoodOKOKOKGood<1 /><2 /><3 /><4 /><5 /><6 /><7 /><8 /><9 /><10 /><11 /><12 />NoSatisfied26-50Male|
[340]Waterloo CourtRented2No answerGoodDownsizing to smaller propertyYesYesVery satisfiedVery satisfiedOpen Plan StyleNoYesEverything. I'm very happy!Nothing.YesHousing BenefitYesNo differenceNoYesYesYesYesYesYesGoodGoodGoodGoodGoodGood<1>Local area<2>front / back gardens<3>Layout of home<4>Layout of estate<5>Facilities in home<6>Appearance of scheme / home<7>Feeling safe<8>Amount of storage space<9>Sound insulation<10>Size of home<11>Defect / repair service<12>OtherNoVery Satisfied26-50Female|